Enrolment Officer

Your required hours of work are 40 hours per week

School/Function: Regent College London

Location: London Campuses

Line Manager: Head of Enrolment

Company Background

Established in 2000 Regent Group has a passion for education; helping learners excel personally, academically, and professionally.

Regent College London is a leading provider of industry-related higher education. We are a diverse community active in promoting learning and education, with an established record of success rates within UK Higher Education.

Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on finding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.

We are fully committed to developing the academic and personal potential of our students and strive to ensure that our curriculum is modelled on current best practice.

Regent Group welcomes a diverse population of students and staff and works to ensure that equality and diversity are integral to the group’s priorities and objectives.

Regent Group is building a 21st century education model for future world learners.

We are recruiting for an experienced and enthusiastic individual to join our Enrolment Team. We are looking for an individual who can provide effective and innovative customer service experience to our prospective students.

Specific duties and responsibilities

• Support our students proactively in the pre-registration process and in their progress throughout our programmes.
• Provide a professional and friendly service to customers and deal with a wide range of enquires within agreed organisation and department targets (KPIs)
• Ensure timely and accurate reporting and processing of enrolment forms on the student record system whilst ensuring all relevant support departments receive accurate and up to date information about specific student needs.
• Provide information, support and advice on non-academic queries (including but not limited to Regent College policies and procedures, finance, funding, health and welfare) and liaising with the appropriate departments, when necessary.
• Act as a central point of contact for student enquires.
• Maintain accurate records and information for students using MS Office suite, CRM system and internal student management systems.
• Help to develop effective processes to get the information required for a proactive approach to Student Support.
• Record data accurately to monitor students cases, progress and resolutions. · Maintain awareness of current developments in relevant areas such as Regent College processes, practices and policies.
• Cover other areas within the department as and when required.

Additional duties:

• To provide accurate course and student information as required by the College.
• To attend team meetings and contribute to Quality Assurance reviews and audits.
• Maintain confidentiality in relation to all College information and comply with General Data Prospection Regulations.
• To be involved in the College staff development and training schemes. As well as participate in Personal Development Review procedures within the College.
• To adhere to the College’s Equality and Diversity Scheme with respect to the Regent College community.
• To comply with and implement the Colleges Health and Safety policy.
• To undertake any other reasonable duties and responsibilities as and when required.

To be considered for this opportunity, please email your CV to:

staff-recruitment@regentgroup.org.uk

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