Student Casework Co-ordinator

Location: Milton Keynes

Terms: 2 x Permanent, Full Time post

Closing Date: 6 February 2023 - 12:00

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

You will have the opportunity to support student casework including complaints, appeals and disciplinary policies and procedures.

As a Student Casework Co-ordinator you will receive, record and process correspondence in connection with complaints, appeals and discipline (student casework) cases within agreed time scales and as set out in the University’s policies and procedures. You will assist in in drafting letters to students advising of their rights and responsibilities in accordance with the University’s policies and procedures and ensure that all management information in relation to the receipt and outcome of all student casework issues and extract specific data as required by the Manager, Student Casework.

Individual Student Casework Co-ordinators have specific responsibility for a particular area of work– in their absence it will be covered by another Student Casework Coordinator. The role holder will need to be flexible to changing duties aligned with business priorities.

Skills and experience

• Do you have an A Level or an NVQ?
• Do you have the ability to use a range of IT packages and are able to demonstrate this?
• Do you have experience and the ability to deal with complex queries by thinking quickly and outside the box?
• Are you flexible, self-motivated, willing to learn?

For further information about the role including a full person specification, please see the attached job description.

What you get in return  

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs. 

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 30/33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

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