Registry Customer Service Administrator

Full Time - Fixed term contract to the end of July 2023 - Uxbridge

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed. 

Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.  

BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor. 

We are seeking a well organised, positive and flexible individual with excellent customer service skills to join our Registry team based at the Uxbridge campus. You will have excellent communication skills as you will be responsible for answering queries from students at the Helpdesk, through the Enrolment and Graduation Helplines, and from specific Registry email inboxes and phone lines. You will demonstrate good administrative experience and close attention to detail for the job tasks related to office management and support for student-related processes, and you will have excellent computer skills for the data entry and reporting activities.  

What we offer: 

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)  
• training & development support opportunities  
• contributory pension scheme 
• discounted gym membership for our on-site gym  
• a range of staff discounts with major retailers. 

Please click here to see our wide range of benefits available for employees.  

If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.   

For further information about this role you can contact Sabir Bashir at Sabir.Bashir@Bucks.ac.uk.

All applications are to be made in full and online. 

Buckinghamshire New University is proud to have a diverse community and a strong track record of inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

Closing Date: 12 February 2023

Interview Date: 20 February 2023

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.  

Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.   

The University is also committed to achieving the Race Equality Charter.  

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