IT Support Analyst

We are looking for a highly skilled and motivated IT desktop support analyst (known at the University as IT Support Analyst) to join our IT Services Division.

With a can do attitude, you'll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk. You'll support both staff and student computers providing a quick response to standard day-to-day issues and requests for hardware and software, as well as engaging with project work such as our desktop replacement program.

This role is an opportunity for you to grow and develop your experience in 2nd line support within a large environment across both Mac and Windows technologies.

Though you'll be based at our Elephant & Castle campus, occasional travel to other UAL sites may be required.

Why choose us? 

University of the Arts London is one of the top 5 universities in the world for art and design and comprises of 6 globally renowned colleges. It is a highly desirable and varied place of work and requires an innovative, high performing IT service to deliver to this highly creative community.

The University supports around 20,000 students and 5,000 staff based across 14 sites in the heart of London. The University is going through a time of change and redevelopment over the next five years and aims to improve a number of areas such as user experience, digital services and relocation and expansion to it’ s newly built state of the art campuses.

As an employer of choice University of the Arts London offers an extensive benefits package including: 

• 31 days annual leave (inclusive of days between Christmas and New Year when it closes) plus public holidays
• Competitive pension package 
• A healthy work-life balance for all employees

Your profile 

• Experience with Windows and/or Mac hardware maintenance and fault-finding on desktops, laptops and printers is essential
• Ability in deploying, configuring and managing Mac OSX or Windows 10/11 is essential
• Knowledge of networking technologies both wired and wireless would be advantageous
• Experience supporting MS Office/Active Directory/Mobile Devices
• Exposure to enterprise tools such as JamfPro and ZenWorks would be beneficial
• Knowledge of Helpdesk / Service Desk call logging / Service Management software will be an advantage
• Experience with ITIL would be advantageous
• Adaptability and flexibility to work at University sites on occasion across London is essential

For further details and to apply please click the apply button.

Closing date: 13 February 2023 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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