Location: | Birmingham |
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Salary: | £22,050 to £23,535 p.a. Band 400 (816) |
Hours: | Full Time |
Contract Type: | Permanent, Fixed-Term/Contract |
Placed On: | 2nd February 2023 |
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Closes: | 15th February 2023 |
Job Ref: | 53618 |
Salary: Full time starting salary is normally in the range £22,050 to £23,535, with potential progression once in post to £28,631
Full Time, Permanent - 1 post, Fixed Term Contract for 18 months - 1 post
Role summary
This role will have the opportunity to work across HST’s two main workstreams, ensuring a varied and interesting range of work. Duties may vary across workstreams, but you will be trained in everything you need to know to support the delivery of our Student Information and Specialist Service Support activity.
Our Student Information workstream provides front line information, advice and guidance to students on a wide variety of queries and resolves 80% of all student requests at the first point of contact. It also provides transactional services such as ID card issue, reference requests, letter requests and has a pivotal role in the delivery of University Welcome activities throughout the academic year. The Specialist Service Support workstream provides administrative and customer service support to and on behalf of: Funding, Graduation and Awards (FGA), Student Disability Service (SDS), Mental Health and Wellbeing, and Student Wellbeing and Partnerships.
Main duties
Person Specifications
To download the full job description and details of this position and submit an electronic application online please click on the Apply Online button below or visit our careers website;
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working
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