Operations Administrator

Swansea Campus

ABOUT US

The University of Wales Trinity Saint David (UWTSD) is an employment-focused university, dedicated to ensuring students from diverse backgrounds develop the academic knowledge and practical skills to thrive.

We placed 13th for teaching quality in The Times and The Sunday Times Good University Guide 2022 and 8th in the UK for ‘Social Inclusion’ in this league table this year.

We are now looking for an Operations Administrator to join us on a part time, permanent basis working 22.5 hours per week. Working days will be Monday, Thursday and Friday. These may change with prior approval to cover annual leave and other absences.  

THE ROLE

The post is primarily concerned with the delivery of a front-facing administrative support service, playing an integral role in delivering an excellent customer and administrative support service. The post holder will be expected to work effectively and pro-actively without constant supervision. The post holder will be required to undertake additional duties above the basic day-to-day administration and reception duties, and to be focused on delivering high quality standards in service and quality assurance. 

Please view the Job Description for further details, where you will also find a list of the essential and desirable ‘Person Specification’ criteria.

ABOUT YOU

To be considered as an Operations Administrator, you will need:

• Good level of general education
• Evidence of providing high quality customer service
• Good interpersonal and communication skills with the ability to communicate effectively at all levels
• Previous experience of preparing and processing mail
• Experience of coordinating and minuting meetings
• Excellent working knowledge of Microsoft Office packages
• Experience of dealing with difficult and high pressure situations
• Recognise the importance of building sound working relationships
• Recognise the need for and demonstrate appropriate confidentiality
• Prepared to work flexibly, including travel between campuses and locations when required
• Ability to communicate through the medium of Welsh (oral and written).
• The ability to speak Welsh to deal with any verbal enquiries 

It would also be beneficial if you had:

• Previous experience of working in Higher Education
• Previous experience of switch board service

BENEFITS 

• Annual leave entitlement is 28 days’ annual leave per year (pro rata), plus 8 bank holidays and 4 University closure days

Our employees get access to a great pay and benefits package in recognition of their valued contribution including:

• Good pay and conditions; as an accredited living wage employer, we offer competitive pay
• Pension scheme membership from USS to provide benefits for you and your family
• Family-friendly policies that provide for flexible working, including additional paid maternity and paternity leave
• Career and development opportunities, including support to gain further qualifications
• Support for mental health and wellbeing, including occupational health and counselling support services
• Staff discounts on a range of products and services
• Travel schemes, including the cycle to work scheme

So, if you’re seeking to play a key role in the upkeep of our university as an Operations Administrator, please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 21^st February 2023, 11:59pm