Student Casework Support Officer

Salary: Grade 5 (£24,285 - £27,929 p.a. depending on experience)

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Do you want to be part of a busy and thriving Faculty and professional service, committed to supporting delivery of an exceptional service?  Are you customer focused and flexible in your approach?  Do you enjoy working with a wide range of different people?

The University of Leeds is one of the top 135 universities in the world.  We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities.   Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

The Faculty of Medicine and Health is a fast-paced and thriving Faculty within the University. Working with the Faculty Student Casework Officer you will offer support to colleagues across the Faculty with queries relating to Student Casework. Including having an in-depth knowledge of central University Student Casework procedures and responding to individual students’ circumstances by offering advice in line with policy.

You will also be working as part of the Student Education Service, a passionate and ambitious University service that supports over 39,000 students and over 9,000 staff, to deliver an exceptional student experience. Teamwork is key to our success and our teams are committed to supporting every student to make the most of their time at Leeds and go on to succeed in their chosen career.   

Find out more about how our staff describe our Student Education Service culture here.  

Find out more about the breadth of our Service here.  

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s over 40 days a year!
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!   

If you like the idea of being part of a community of over 900 professional staff working across our campus to enhance the student experience then we would love to hear from you.

Please note interviews are planned to be held over Microsoft Teams in the week commencing 6^th March 2023.

To explore the post further or for any queries you may have, please contact: 

Jasmine Lingard, Student Education Service Delivery Manager, Faculty of Medicine and Health

Email: j.a.lingard@leeds.ac.uk

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