Student Appeals, Complaints and Discipline Manager

We are seeking to appoint a Student Appeals, Complaints and Discipline Manager who will have responsibility for the following procedures:

• Student complaints in the University
• Liaison with the Office of the Independent Adjudicator
• Student discipline
• Fitness to Practice cases for professional courses
• Appeal hearings
• Prevent 

The successful applicant will line manage the Student Complaints and Investigations Officer, Student Complaints Officer, and the Student Appeals and Academic Misconduct Officer. The appointee will be responsible for providing operational support across a number of processes and will provide professional advice to staff and students.

The successful applicant will ensure that the University complies with its own processes, develop policies and procedures and implement best practice.

You will have:

• Experience of working in a complaints/customer service/legal background.
• Experience of writing minutes and reports
• Experience of drafting policies and procedures
• Excellent analytical and evaluative skills
• Excellent written and oral communication skills

Informal contact details
Contact role: Student Appeals, Complaints and Discipline Manager
Contact name: Mel Willcox
Contact phone: 0118 3786179
Contact email: m.s.willcox@reading.ac.uk

Alternative informal contact details
Contact role: Head of Governance
Contact name: Louise Sharman
Contact phone: 0118 3786180
Contact email: l.v.sharman@reading.ac.uk 

Interview date: 12/05/2023

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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