Manager, Qualifications Centre

Location: Milton Keynes

Terms: Fixed Term from 1 August 2023 until 31 July 2024, Full Time

Closing Date:  13 April 2023 by 12 noon

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We would expect this to be approximately two to four times per month.

The role

This is an exciting, fixed term, opportunity to work in a busy, operational environment as a Manager in the Qualifications Centre within Assessment, Credit and Qualifications (ACQ). The Centre is situated at the University’s East Campus in Milton Keynes in the Joe Clinch building, and staff work in a hybrid of on site and remote working.

The Centre has 10 Qualification Advisers and is responsible for the maintenance and operation of the systems that identify students completing all taught OU qualifications. It has a busy advice and guidance service dealing with over 40,000 enquirer contacts each year, from students and internal stakeholders.

Skills and experience

• Do you have the skills to work alongside five other managers and three senior co-ordinators in this challenging role requiring multiple workload planning and workforce management?
• Can you ensure delivery of operational processes, project work, and ensure ongoing service improvements are achieved?
• Do you have demonstrable experience of leading an operational team to achieve organisational objectives including adapting to change?
• Do you have strong IT and excellent communication skills, with a flexible approach?

For further information about the role including a full person specification, please see the attached job description.

If you would like to discuss the application, or recruitment process, before making an application please contact Tracey Hawker at Resourcing Hub on 01908 655544, or tracey.hawker@open.ac.uk, quoting the reference VRF 20828.

What you get in return

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

How to apply

Unless otherwise stated in the advert, all applications are completed online via the instructions on The OU Job’s page. Applications submitted via 3^rd party websites will not be received.

Access details for disabled applicants are available from the Resourcing Hub, telephone: 01908 655544, quoting the vacancy reference above.

To apply for this role please submit the following as one document;

• Ø CV
• Ø Personal statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

APPLY NOW

You will receive updates regarding your application from resourcing-applications@open.ac.uk.  Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder.

You can view your application communications on the Candidate portal.

Closing Date:  13 April 2023 by 12 noon

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