Progress Coach

Contract type: Full-time (37.5 hours), fixed term until 31/08/23

JOB OVERVIEW

Here at LJMU International Study Centre, we pride ourselves on providing a supportive learning experience that prepares our students for the challenges of undergraduate and postgraduate study. We provide excellent academic and English skills and knowledge that will enable our international students to progress onto their chosen programme of study at the university and an eventual successful career.

We are seeking an enthusiastic individual to join our team and carry out a progress coach role. You will be responsible for student coaching, monitoring and intervention both academic and pastoral. This role will involve supporting students through their whole student journey from induction to progression into the University. It will involve working with a caseload of students in group and one-to-one sessions and to set high standards for their attendance, behaviour and engagement with their studies and the centre. 

We place the student at the centre of all we do, so if you are passionate about changing lives through opportunities in education and are fully committed to providing a fantastic student experience, this role is for you!

ABOUT THE ROLE

• Deliver regular tutorials to tutor groups and provide academic individual counselling to students.
• Track student performance and liaise promptly with the academic team to identify suitable intervention strategies.
• Collaborate with academic tutors to identify and provide appropriate resources to support student performance.
• Work with the Student Experience Team and Subject Leaders/Head of English to organise and facilitate progression, enrichment and engagement activity.
• Liaise with the Employability Lead to deliver sessions aimed at developing skills required for future studies and careers.
• Support the Welfare Officer with welfare cases and offer pastoral support to students (in line with centre policy).
• To support students in actively taking care of their mental and physical health.

ABOUT YOU

• Experience working in a student support setting, ideally with international students, or other similar settings (Essential)
• Experience and understanding of safeguarding and promoting the welfare of students
• Experience and understanding of compliance requirements in an academic setting
• High-level communication skills with an ability to communicate with key stakeholders including students in a professional and helpful manner
• Flexibility and willingness to work under pressure to deadlines whilst maintaining a professional and calm manner
• Strong IT skills, specifically Microsoft Office, and experience in working with record management systems are essential.

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