|Salary:||£30,487 to £36,024 per annum|
|Placed On:||15th September 2023|
|Closes:||11th October 2023|
We are seeking a Senior IT/AV Support Officer, to provide technical support in the delivery of a responsive, customer focused IT and AV support service in the School of History.
You will be responsible for the 1st and 2nd line support of a wide range of end-user technologies, audiovisual equipment, applications and corporate systems as well as providing technical support for internal and external events and specialist teaching and research facilities.
This will include the management of various operating systems, installation of standardised and bespoke operating and audio-visual system builds, ongoing maintenance and fault finding, providing technical support for incidents and problems.
Reporting to the IT Service Desk Supervisor, key tasks include:
With an HNC or HND level in Information Technology, Audio Visual or related subject, you will have the necessary technical knowledge, understanding and communication and interpersonal skills to provide advice and support to internal customers on the required technologies.
Experience delivering support in an IT/AV environment will be essential, together with first rate customer focus and initiative and good planning, organisational, analytical, and problem-solving skills. Experience of working within a Higher Education environment will be an advantage.
Employees of the University have access to a wide range of staff benefits.
Further information and informal enquiries may be directed to Ross Garnier, IT Service Desk Supervisor, email: firstname.lastname@example.org, Tel: 01334 467277.
Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.
Equality, diversity and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/
Closing Date: 11 October 2023
We encourage applicants to apply online at www.vacancies.st-andrews.ac.uk/welcome.aspx, however if you are unable to do this, please call +44 (0)1334 462571 for an application pack.
Please quote ref: AD8926NK
Further Particulars: AD8926NK FPs.doc
Type / Role: