Senior IT/AV Support Officer (School of History) - AD8926NK

We are seeking a Senior IT/AV Support Officer, to provide technical support in the delivery of a responsive, customer focused IT and AV support service in the School of History.

You will be responsible for the 1st and 2nd line support of a wide range of end-user technologies, audiovisual equipment, applications and corporate systems as well as providing technical support for internal and external events and specialist teaching and research facilities.

This will include the management of various operating systems, installation of standardised and bespoke operating and audio-visual system builds, ongoing maintenance and fault finding, providing technical support for incidents and problems.

Reporting to the IT Service Desk Supervisor, key tasks include:

• Monitoring, responding and resolving incidents and requests, that are logged via the IT Service Desk, processing based on priority and urgency.
• Providing 1st and 2nd line support of a wide range of desktop, laptop, mobile, printing, audio-visual, media, software applications and corporate systems.
• Providing remote and in-person 2nd line support for IT/AV equipment and multimedia technologies in Learning and Teaching spaces within the school, with a focus on a fast, efficient resolution and provision of technical support for internal and external events and specialist teaching facilities and providing filming and live streaming support services for School events and lectures.
• Working with the IT/AV Supervisor and/or IT/AV Manager, participating in operational activities relating to the refresh of staff and student PCs and audio-visual technology and coordinating specific School projects as agreed by your line manager and the School Manager
• Performing updates as required to webpages and School intranet sites.

With an HNC or HND level in Information Technology, Audio Visual or related subject, you will have the necessary technical knowledge, understanding and communication and interpersonal skills to provide advice and support to internal customers on the required technologies.

Experience delivering support in an IT/AV environment will be essential, together with first rate customer focus and initiative and good planning, organisational, analytical, and problem-solving skills. Experience of working within a Higher Education environment will be an advantage.

Employees of the University have access to a wide range of staff benefits.

Further information and informal enquiries may be directed to Ross Garnier, IT Service Desk Supervisor, email: reg5@st-andrews.ac.uk, Tel: 01334 467277.

Applications are particularly welcome from people from Black, Asian and Minority Ethnic (BAME) backgrounds, and other protected characteristics who are under-represented in professional posts at the University.  

Equality, diversity and inclusion are at the heart of the St Andrews experience. We strive to create a fair and inclusive culture demonstrated through our commitment to diversity awards (Athena Swan, Carer Positive, LGBT Charter, Race Charters and Stonewall). We celebrate diversity by promoting profiles of BAME, LGBTIQ+ staff and supporting networks including the Staff BAME Network; Staff with Disabilities Network; Staff LGBTIQ+ Network; and the Staff Parents & Carers Network. Full details available online: https://www.st-andrews.ac.uk/hr/edi/

Closing Date: 11 October 2023                                       

We encourage applicants to apply online at www.vacancies.st-andrews.ac.uk/welcome.aspx, however if you are unable to do this, please call +44 (0)1334 462571 for an application pack. 

Please quote ref: AD8926NK                               

Further Particulars: AD8926NK FPs.doc

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