Success Manager

Job Description

Position overview

Location: Hybrid role - Devon House, London; Remote-based

Benefits: Generous benefits package including 25 days holiday allowance pro rata (excl. Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)

Start: November 2023

Northeastern University London wishes to appoint a Success Manager who will play a key role in the successful management of Degree Apprenticeships and other work based learning programmes at NU London. Reporting to the Business Relations Manager, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing their day to day relationship and ensuring learners on all programmes successfully embark and progress through their learning with us. The post holder will work closely with our lead for Business Development, Business Relations Manager and Operations and Quality Assurance Manager to co-ordinate a quality delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the available learning can be accessed, and with the employer to ensure that the pre/apprenticeship can be successfully achieved.

Responsibilities include supporting and co-ordinating employer onboarding, recruitment of learner/apprentice and monitoring of support for delivery for both employer and  learner/apprentice, ensuring that required reviews take place and that they are effective in assessing gaps and opportunities to deliver progress.

The role is suitable for remote-working, provided the appointee is able to attend the campus for face-to-face work when required.

Duties and Responsibilities

• Support the lead for Business Development and partner organisations with employer engagement, training and workforce needs analysis.
• Support with recruitment for learners/apprentices to progress onto pre-apprenticeship/apprenticeship and other work based learning programmes.
• Working with wider departmental team members to co-ordinate on the delivery of the University’s pre-apprenticeship and degree apprenticeships programmes between the employer, learner/apprentice and the apprenticeship team, acting as the day to day point of contact for the University’s relationship with the employer
• To continually explore opportunities to further develop relationships between employers and the University
• Organise the support for each learner/apprentice from the outset, to ensure the pre-apprenticeship/apprenticeship can be successful.
• Ensure completion of the termly Tripartite Reviews, and ensure that these are carried out in line with regulations.
• Monitor the learner/apprentice’s off the job training and assist the employer and learner/apprentice with putting an action plan in place should a shortfall emerge.
• Where the learner/apprentice requires an action plan or a referral to other support services, ensure these are mutually agreed, monitored and completed in a timely manner.
• Organise and lead the Final Review, ensuring that a thorough assessment using evidence against the pre-apprenticeship/apprenticeship takes place and that the decision arising is made on this evidence, jointly with the employer and the learner/apprentice.
• Where required, work with wider team members to arrange apprenticeship End Point Assessment as agreed with the employer and apprentice.
• Ensure that learners/apprentices are making progress in line with anticipated milestones and monitor individual progress and trends across the learner cohort, highlighting trends to the Business Relations Manager as part of the pre-apprenticeship/apprenticeship reviews each term.
• Identify and evaluate any risks to an individual learner/apprentice’s or employer’s programme success and escalate immediately to the University, taking appropriate action to control these risks as part of the overall programme review.
• Liaison with wider team members, the employer and the learner/apprentice to ensure that feedback, enquiries, issues, requests or complaints during the pre-apprenticeship/apprenticeship are monitored and actioned promptly.
• Ensure that Learner/Apprentice records are fully compliant with University’s policies and procedures applicable to their programmes at all times. This will also include participating in compliance and policy reviews as required.
• Such other duties, commensurate with the grading of the post, that may be assigned by the Business Relations Manager or their nominee.

About the University

Based in the heart of London, Northeastern University London has developed a reputation for delivering an excellent university experience and has exceeded all Russell Group universities for overall student satisfaction in the UK’s National Student Survey for four consecutive years (2019, 2020, 2021 and 2022).

Small by design, Northeastern University London offers a vibrant community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers and society.

Northeastern University London is part of Northeastern University’s Global Campus Network. Ranked 44th in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

About Business and Partnership Development & Apprenticeships

The Business and Partnership Development & Apprenticeships section of NU London is dedicated to designing and delivering work-related learning throughout the UK and internationally. The majority of the team largely work remotely, using innovative pedagogical approaches and best practice in digital education and collaboration to ensure an excellent learner experience for individuals or groups of learners, wherever they are based. The team currently delivers a growing portfolio of work-related learning in the form of apprenticeships, online degrees, Skills Bootcamps and other short course offerings, all aligned to digital transformation, data science, artificial intelligence, and project management.

Person specification criteria (essential / desirable)

• Honours degree or equivalent professional experience and/or vocational qualification [E]
• Experience managing employer and apprenticeships relations, preferably within Higher Education and/or Further Education [E]
• Strong communication (verbal and written) and relationship management skills, including effective stakeholder and partnership working [E]
• Ability to prioritise workload, exercise good time-management and the ability to work to deadlines, and excellent organisational skills [E]
• Excellent planning and project management capabilities [E]
• Excellent record keeping and maintenance, with awareness of Data Protection and GDPR [E]
• High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality [E]
• Willingness and capacity to undertake continuous professional development [E]

Application process

Applications should be made via the jobs.ac apply button (above) by 23:59 on Wednesday 11th October 2023. Please reference your application “SUMA0923”. Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a full curriculum vitae.

Interviews are expected the week commencing on the 30th of October 2023.

Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

This role is not available for candidates requiring VISA sponsorship.