Head of IT Service Management

Closing Date: 23 October, 2023 - 12:00 noon

Flexible and remote working is an option, but must be able to attend Milton Keynes as required.

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The Chief Information Office (CIO) Portfolio bring trusted design, data and technology know-how to the delivery of lifelong learning.

CIO-P are responsible for the digital information, systems and technologies used by staff and students across The Open University.  Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students. 

The role

Information Technology (IT) are looking for an engaging and experienced IT professional to join the OU as the Head of IT Service Management.

As the Head of Service Management, you will be focused on the delivery of great user-centric products and have a collaborative and pragmatic mindset and know how to make multidisciplinary teams come together and stakeholders engaged.

You will oversee and be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.

Although this role is aligned to our Milton Keynes office, we are flexible on location across the UK, with the understanding of occasional ad-hoc attendance onsite.

Skills and experience

• Do you possess previous experience In Service Management In a full-service and digital environment?
• Are you accustomed to balancing multiple priorities for complex and high-visibility services?
• Do you possess strong communication and negotiation skills with the proven ability to Influence external partners and stakeholders?

If the answer to these questions is yes – we want to hear from you!

The full summary of duties and skills required for the role can be found within the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Emma Jones at Resourcing Hub on 01908 655544 or Resourcing-hub@open.ac.uk quoting the reference VRF 21205.

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

Advert information