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MySurrey Hive Support Assistant

University of Surrey - Student Experience

Location: Guildford
Salary: £26,444 to £29,605 per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 5th December 2023
Closes: 2nd January 2024
Job Ref: 064723

Post Type: Full Time, Fixed Term (- Dec 24)

Interview Date: Friday 12 January 2024

Student support roles, nestled amongst the rolling hills of the Surrey countryside with market leading benefits. These are roles in which you can make a real impact on people’s lives!   

About the roles

The Student Experience Department are looking for two enthusiastic individuals who are interested in supporting students with all aspects of student-life.  

You’ll be working within the MySurrey Hive, a one stop shop for all non-academic student enquiries, ensuring that they have a memorable and high-level student experience at Surrey.   

Taking on day-to-day administrative and operational duties, you’ll have the opportunity to work on projects and contribute towards University events such as Welcome and Registration.  

Key responsibilities will include:

  • Greeting and offering support and guidance to users of the MySurrey Hive  
  • Answering incoming phone calls, emails and face to face enquiries from students and the wider team
  • Keeping accurate records across multiple IT systems  
  • Communicating with other departments and support services using Microsoft Teams
  • Signposting students and escalating enquiries where necessary to ensure they are receiving the relevant support
  • Overseeing the MySurrey Hive space and referring to the diary for events and appointments
  • Working with MySurrey Hive Student Ambassadors  
  • Generating student documentation i.e. council tax exemption and bank letters
  • Other administrative duties such as references

About you

You should be confident in your use of Microsoft packages such as Outlook, Word, Excel and Teams with the ability to learn other internal IT systems. Organisation and customer service skills are key to this role, as is the ability to assist students in a professional, calm and friendly manner.  

You will be able to multi-task and deliver to deadlines in a fast paced and high-pressured environment, and will work well individually and as part of a close team, regularly liaising with many other student support services across the University.   

What we can offer

We think Surrey is an amazing place to work, and we are working to create a dynamic, flexible, and fun place to work and thrive. With the buzz of student life and superb working facilities, our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake.

Alongside our gorgeous campus setting, collegiate on-site atmosphere, and plentiful development opportunities, we also offer:

  • 32 days holiday (plus bank holidays)
  • A market leading pension
  • A mixture of on-site and home working
  • Salary sacrifice benefits including subsidised rail fare, cycle to work scheme, and on-site childcare
  • Student discount eligibility  
  • Access to world-class leisure facilities at discounted rates
  • On-site parking, cafes, restaurants, and coffee shops

Further Information 

To apply please submit a CV and a cover letter outlining how you meet the requirements of the role.

Please note that applications without these documents will not be considered.

For more information or to ask any questions, please contact the MySurrey Hive Manager, Loren McGown: l.mcgown@surrey.ac.uk

Interviews will be held 12th January 2024 on campus.

The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all.  We place great value on diversity and are seeking to increase the diversity within our community.  Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.

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