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ICT Systems Specialist (Higher Education)

The Liverpool Institute of Performing Arts

Location: Liverpool
Salary: £33,966 to £36,024 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 19th February 2024
Closes: 22nd March 2024

Closing date: 22nd March at 12 noon.

We have an exciting opportunity for an IT Systems Specialist to join our team to provide a full IT support service to staff and students. Reporting to the ICT Manager and working as part of a small team the postholder will be responsible for administering, supporting, and maintaining ICT provision within LIPA. This is an interesting and varied role in which no two days are the same so would suit someone with a can-do attitude who enjoys problem solving.

The key responsibilities of this role are:

  • Maintain and monitor the performance of the network and network services to identify problem areas, recommend, and implement improvements to ensure we provide a responsive, accessible, and reliable technical support service to all computer users and always ensure system security.
  • Identify and troubleshoot problems in all aspects of ICT systems including the network, communications, servers, end points, hardware, and software.
  • Plan the delivery, configuration and deployment of ICT Systems and replacement equipment.
  • Install, configure, and package software for deployment ensuring compatibility with existing hardware and software.
  • Support ICT related projects to support teaching, learning and business support needs including the development of technology led learner support.
  • Provide user support for staff and students ensuring that fault and request logs are attended to within agreed timescales.
  • Work with the ICT Manager to set, develop and generate yearly operational budgets.

The ideal candidate will have a degree or equivalent qualification in ICT or similar relevant subject, and Microsoft accreditation or equivalent. You should have experience of supporting wide area routed networks, server and desk top hardware and software configuration, Internet Information Server / PHP / My SQL / Apache, TCP/IP-based Ethernet network, DNS, WINS, DHCP, RADIUS, IPv4, IPv6 and Microsoft Office and MS Teams with Direct Routing administration. Experience within a similar role supporting end users, ideally in an educational setting would be advantageous.

You must be able to work autonomously using your own initiative and have good attention to detail. As you will be working with staff and students across the Institute you must be able to build good working relationships at all levels and demonstrate a proactive and flexible ‘can-do’ attitude.

Excellent oral and written communication skills will be important to communicate technical information to non-technical staff.

This is a permanent post to commence as soon as possible.

You can download or request a hard copy of the details and an application form, from our website on the following link:

https://lipa.ac.uk/about-us/working-here/

CVs will not be accepted as we are a Higher Education Institute.

Please send your completed application form to recruit@lipa.ac.uk

Our Commitment to Equal Opportunities

As an equal opportunity’s employer, LIPA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

As part of our Strategic Plan for 2023-2026 we are seeking to increase the diversity within our community and would particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups, people with disabilities and those identifying as female, non-binary or trans-gender.

Appointments will always be made on merit.

LIPA - a registered charity No. 1001565.

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