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Global Lounge Front of House

University of Bristol - Education and Student Success

Location: Bristol
Salary: £22,214 to £24,248 Grade D, per annum
Hours: Full Time
Contract Type: Fixed-Term/Contract
Placed On: 20th February 2024
Closes: 5th March 2024
Job Ref: SUPP110937

The role

The Global Lounge is a multifunctional, campus-based hub for our globally - oriented activities, promoting and celebrating multiculturalism, as well as inspiring students to study and work abroad.

The Global Lounge space is very popular with students and staff, and is open all year round, Mon – Fri 9am – 5pm, unless the events are running. The aim of the space is to provide platform for our community to make friends, relax and learn – the activities here promote intercultural exchange and understanding.

The Global Lounge is closed during weekends and university closure days.

This is a fixed-term contract over the summer period from 28/05/2024 - 30/08/2024.

What will you be doing?

The post holder will have a very important task to ensure that our space is welcoming, friendly and well looked after on a day-to-day basis. The main duties of the role holder will be covering the following areas

  • Customer service: welcoming quests, answering queries by phone, email and in person
  • Purchasing: managing all purchases, invoicing and deliveries for the team, ensuring sufficient stock levels of all required items
  • Space management: overseeing processes and procedures, maintenance, H&S, cleanliness, well-functioning kitchenette area (tea, coffee, etc for guests), bookings and reservations
  • Supporting the team when additional help is needed (including events, annual leave cover, extra help during busy periods)

You should apply if

The current post holder is going on a career break over the summer months, which will make this fixed-term post an ideal summer job for the right candidate. The Global Lounge team are passionate about the work they do so are looking for like-minded individuals to join the team. The work is varied, stimulating and interesting.  Summer months are quieter than the term time, however the space still welcomes students and staff for bookings and casual use, and runs events for students who are in Bristol during this time.

Flexibility, adaptability, highly developed organisational skills, thinking on your feet and being able to work under pressure in a hectic environment - are key characteristics to thrive in the role.

To succeed in this role, it is crucial to have a good understanding and experience of dealing with people from different nationalities and cultural backgrounds.

Previous experience of working in a customer service role is essential.

Additional information

Contract type: Fixed-term 

Work pattern: Full-time

Grade: D

Salary: £22,214-£24,248 per annum

School/Unit: Global Lounge, Education and Student Success

For informal queries, please contact Ola Drummond, Head of Global Lounge, ola.drummond@bristol.ac.uk

This advert will close at 23:59 GMT on 05/03/2024. Interviews are anticipated to take place on 15th March 2024.

Our strategy and mission

We recently launched our strategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.

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