Senior AV Analyst

The Post

The Senior AV Analyst is part of the AV team working as part of the Information Centre which provides first and second line support to staff, students and visitors in the use of university IT services and facilities. This role is focussed on the support and development of the AV facilities across the whole University, including: teaching rooms, lecture theatres, meeting rooms and social study spaces.

The Senior AV Analyst is a technical expert in the AV environment and assists with the technical planning, development and provision of modern learning, teaching and meeting facilities across the campus. We have made a multimillion-pound investment in our AV facilities over the past year, including state of the art AVoIP solutions, interactive displays with wired and wireless connectivity, configurable PTZ cameras and high-quality audio input/output and we are in the process of implementing remote management and support tools. The role holder will work closely with IT support teams to ensure the AV facilities across the University are monitored, supported and maintained to a high standard.

Description of Duties

• Lead on the IT support function for AV related incidents and service requests
• Support the AV Team Leader in the continuous development and improvement of AV services and facilities
• Communicate effectively, both internally and with users, ensuring accuracy, timeliness and clarity at all times
• Maintain accurate records in the ITSM platform and other systems or databases

Essential Criteria

Qualifications

• Educated to degree level OR
• Significant experience in an AV technical role

Knowledge & Experience

• Substantial technical AV knowledge and a wide-ranging understanding of all types of AV equipment relevant to their duties

For further information, including a full description of duties, essential criteria and details on how to apply, please see Vacancy details | University of Stirling.

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