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IT Support Officer

University of Oxford - Department of Physiology, Anatomy and Genetics

Location: Oxford
Salary: £28,759 to £33,966 per annum
Hours: Full Time
Contract Type: Permanent
Placed On: 29th February 2024
Closes: 22nd March 2024
Job Ref: 171408

Permanent, Full-time

Do you enjoy the challenge of explaining technical issues?

Are you excited by the idea of being at the forefront of IT support for all the academics, students and staff of a busy University department? If so, you could be the person we are looking for to join our team.

This role requires an enthusiastic self-motivated individual to manage a varied workload in a busy department; you will have a high degree of independence, within a supportive and communicative small departmental team.

You will be responsible for looking after the day-to-day IT needs of all the members of staff within the DPAG and to work closely with the IT Operations and Support Manager in delivering a first-class support service.

The role will involve all aspects of general desktop/laptop/mobile phone and peripheral first-line assistance and will require a good understanding of Windows OS (10 and 11 as well as legacy systems), Mac OSX, and Linux (Ubuntu). You will also need to help users resolve issues with University and third-party accounts, software programs, lecture capture and meeting room AV facilities, and participate in projects involving new University technologies and systems as they arise.

You should be educated to at least A-level standard or equivalent, have a good understanding of a range of popular IT applications and a broad overall knowledge of IT topics, excellent inter-personal and telephone skills, as well as the ability to work with people at all levels of seniority in the University.

The post is based in The Department of Physiology Anatomy & Genetics, Sherrington Building, Sherrington Rd, Oxford OX1 3PT

You will be asked to upload a CV and a supporting statement. The supporting statement must explain how you meet each of the selection criteria for the post using examples of your skills and experience.

Informal enquiries may be directed to the DPAG HR Team –  hr@dpag.ox.ac.uk

Closing date for applications is midday on 22nd March 2024.

Interviews are likely to be held on 9th April 2024.

Applications are particularly welcome from women, black and minority ethnic candidates who are under-represented in academic posts in Oxford.

We, as a Department and Community, will be considerate and welcoming of all people, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, gender identity, and socio-economic background. We acknowledge societal inequalities and how these impact us, and those around us, personally and professionally. – DPAG Statement of Inclusion

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