Visitor Experience Assistant - 10 positions

About the role

Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a various range of people and respond to visitor’s questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). 

To help you achieve this, we will provide comprehensive and structured training alongside development opportunities. 

There are 10 part-time vacancies available with varying hours and shift patterns. All shift patterns will involve working at least one weekend day. This role is fixed-term for 18 months. 

This role will involve regular manual handling and some lone working. Full training will be provided. 

About You

Are you a passionate and friendly person?

Do you enjoy working as a team?

Are you good at solving unexpected problems?

Do you love museums?

We would love to hear from you!

It would be bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language. 

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans 

More information is available at https://hr.admin.ox.ac.uk/staff-benefits 

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave. 

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs or supporting evidence forms submitted on their own will not be considered. 

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Rachel Johns, Head of Visitor Experience, who can be contacted with enquiries relating to the role (rachel.johns@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk). 

Only applications received online by 12.00 midday (BST/GMT) on Friday 19 April 2024 can be considered. Interviews are expected to take place on Wednesday 1 and Thursday 2 May 2024 as a group assessment day, candidates to attend one day only. Shortlisted candidates must be available to attend on either of the given days.

Recruitment drop-in event

Join us on Friday 12 April in the Learning Studio at the Ashmolean Museum 13:30 – 16:00 to find out more about the Visitor Experience Assistant role.

• Get the chance to learn more about the Ashmolean
• Meet Ashmolean staff and ask us questions
• Get advice on your job application and the supporting evidence form we use

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