Systems and Data Manager

Reports to Title: Head of Operations 

Business Function/ Sub-Function: Business Support/Operations 

Location: Metanoia Institute, 13 North Common Road, W5 2QB and 13 Gunnersbury Avenue, Ealing, London, W5 3XD

­­­­­­­­­­­­­­­­­Email: hr@metanoia.ac.uk

Role Purpose

The Systems and Data Manager will support the needs of the Institute through data-driven decisions and the continuous improvement of business processes and software platforms. The role will support senior members of support departments with the delivery of personnel and student recruitment reports and the data analysis required for continuous improvement. It will also provide support with product management and troubleshooting for the Institute’s systems. The role will provide context on the importance of the data presented, identifying trends and insights for all key stakeholders.

Role and Responsibilities

• Develop a good understanding of the institute's required systems and be able to share best practices with the team.
• Take the lead on coordinating the implementation of new systems in liaison with relevant supplier account managers.
• Take the lead on coordinating the staff training Programme on new systems, providing expert advice and training to new staff, and creating manuals.
• Supporting users and managers to understand and make the most of our systems.
• Log and troubleshoot system issues, either in-house or in liaison with relevant Supplier Account Managers.
• Escalate necessary fixes or desired innovations to relevant Supplier Account Managers and stay informed on upcoming releases and developments.
• Monitor data quality on systems to ensure accuracy and upload relevant datasets as appropriate.
• Import and extract data from systems used by the Institute and cleanse/manipulate data to present findings to key stakeholders.
• Create data dashboards for easily accessible and reliable information.
• Ensure data is collected accurately, efficiently, and on time; stored appropriately according to current legislation; and easily accessible.
• Cleanse and merge data drawn from various sources, identifying errors and anomalies and investigating as appropriate.
• Design, create, manage and report on surveys.
• Ensure all data records are catalogued and archived accordingly.
• Identify opportunities to improve data to support wider data analysis.
• Monitor and document processes, systems and practices in place for data use.
• Spot opportunities to improve processes and make recommendations to the Head of Operations.
• Collaborate closely with team members and other key contacts across the Institute.
• Build and maintain a thorough understanding of the Institute’s offerings to work more effectively with stakeholders across the organisation.
• Provide training to department members to upskill them in the use of department systems to increase self-sufficiency.
• Production of high-quality reports, with the identification of trends and issues as reasonably requested by the Head of Operations or the Chief Executive Officer

Essential Skills and Experience

• Educated to Degree level.
• Further education or equivalent, especially in data or analytics-related subject.
• Experience with software packages related to own area of specialism.
• Sound working knowledge of standard IT packages, CRM systems and/or databases.
• Knowledge and Experience of HE Sector.
• Ability to interpret and apply guidelines to a specific activity.
• Working knowledge of data analysis and performance/operation metrics.
• Proven experience in a similar role.
• Experience of training/mentoring staff/students to use systems for task efficiency, appropriate data entry and recording.
• Experience of HE VLE’s, specifically, Moodle/Blackboard.
• Experience of creating data dashboards to inform decision making.
• Excellent client and stakeholder experience and ability to address a variety of stakeholders.
• Highly developed communication skills.
• Goal-oriented and results driven.
• Excellent time management skills with the ability to organise and prioritise.
• Critical thinking and multi-tasking.
• Good team working skills and the ability to work collaboratively.
• Proactive approach to relationship development with colleagues.
• Meticulous Attention to detail.
• Values led professional.
• High degree of personal and professional integrity and honesty.
• A genuine interest in the success of the Institute.
• Willingness to empower and develop others.
• Demonstrates and models’ humility and a desire to keep learning.
• Delivery of high-quality service in your area of specialism.
• Projects delivered on time, on budget and to quality standards and targets.

Desirable 

• May hold vocational qualification.
• Knowledge of Student information systems such as Quercus, or other HE systems.

Other Information

The successful applicant will also be expected to demonstrate their commitment to:

• Metanoia values and regulations, including Metanoia’s social, economic, and environmental responsibilities.
• Metanoia’s Equality, Diversity and Inclusion responsibilities and ensure that you engage in the successful implementation of Metanoia’s Equality, Diversity and Inclusion Policy; and to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the Institute.

Role Dimensions

Direct Reports: no

Indirect Reports: no

Travel: no

Budget Responsibility: no

How to Apply

To apply for this role, please submit a CV with Cover Letter to hr@metanoia.ac.uk via the ‘Apply’ button above. 

Equality, Diversity and Inclusion (EDI)

We believe equality, diversity and inclusion are fundamental to making Metanoia Institute a welcoming, vibrant and successful organisation. We encourage applicants from a range of backgrounds because having a diverse workforce opens up a wealth of possibilities, makes us more creative and accelerates our impact on society.

Our Data Protection Policies

The General Data Protection Regulation (GDPR) 2018 protects the rights of individuals by setting out certain rules as to what organisations can and cannot do with information about people. A key element to this is the principle to process individuals’ data lawfully and fairly. Further details on how the Institute processes personal data can be found in the Privacy Notice and Recruitment Data Privacy Statement found on our Data Protection page.

Closing Date: 26 Apr 2024