Customer Engagement Coordinator

Fixed-term (to 31 July 2025), full time

As a Customer Engagement Coordinator, you will play a crucial role in ensuring a seamless experience for participants in our Executive Education programmes. Working closely with the Sales team, you will manage a variety of administrative tasks that are essential to participant attendance and satisfaction. Your responsibilities will range from scheduling interviews, processing applications and preparing visa letters to maintaining accurate records in our Salesforce CRM system. This is a client-facing role that requires a professional and personable approach, with regular communication via email, telephone and video calls.

Key responsibilities:

• Provide comprehensive administrative support to applicants and participants across a range of Executive Education programmes.
• Coordinate and schedule interviews for applicants with the relevant team members.
• Ensure the timely processing of accepted applications, including issuing acceptance notifications, preparing visa letters and managing payment details.
• Support the Sales team by scoring incoming leads to assess programme suitability.
• Accurately enter and maintain prospect details in Salesforce CRM, ensuring high standards of customer service.

You will have a strong customer service focus and excellent interpersonal skills, with the ability to build and maintain relationships. You must also possess exceptional written and oral communication skills, including experience in marketing, editing and telephone sales.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK.

Further information on this role can be found in the job description.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

To apply please send your CV, cover letter/supporting statement and current salary to vacancies@sbs.ox.ac.uk.

The closing date for applications is 12 noon 30 August 2024.

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