Customer Relations Assistant

About us: Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. This role will help deliver a high quality service within a customer-focused environment which operates 24/7/365

Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University

About you: You will be working as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters. 

This is a full-time role post of 37 hours; The post holder will be working in conjunction with another team member to cover 2 shift patterns and will also be expected to work alternative Saturdays to help us deliver a good service for the students.

Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days).  Prior notice will be given.

Where is this role based?

The post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.  However, travel to other campuses and nominated accommodation buildings will be necessary. 

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities. We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications from Black, Asian or racially minoritised candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like an informal discussion about this opportunity please contact Tracy Talboys on 0117 3281426 or email chris.shellard@uwe.ac.uk

The postholder is required to be available to work out of standard office hours and weekend work will be required.

Weekend working will be required in respect of the main departure and arrival times (Welcome Weekend), Summer turn around and various marketing events (Open Days and Applicant days).  Prior notice will be given.

UWE Bristol is a campus-based University,  this role is therefore campus based for all of your time.

The University’s normal practice is that new appointments will be made at the starting point of the grade.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Please note that UWE does not cover any visa or health surcharge costs.

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