Account Manager (Academic Partnerships) - APO

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

A central feature of the Careers 1st approach established in Vision 2028, the primary function of The Talent Gateway is to provide the central commercial externally focused professional business development and key account management function for the university.  

Working alongside the Schools, the unit will directly engage with employers, local authorities, and academic partners to generate new income and broader commercial engagement opportunities. This includes seeking opportunities to grow continuing professional development income, apprenticeships, internships and placement and other forms of commercial income as well as income and wider educational and reputational benefits from growing our academic partnerships in the UK and globally (physically and online) including validation, franchise, articulation and UEL Global experiences.   

In addition to generating income from lettings, the Business centre will focus increasingly on supporting the commercialisation of student companies, providing a flow of investable companies to associated angel investors.  

As well as supporting income generation and diversification, The Talent Gateway will provide critical professional strategic key account management of our extensive and growing portfolio of our employer and academic partnerships.

About You

Do you have proven experience of delivering high-quality customer service, ideally in a higher education or related setting? Are you looking for a challenging role in an environment that is open, vibrant and welcomes new ideas? 

Join us as an Account Manager (Academic Partnerships) and you could soon be responsible for supporting and growing the University’s academic partnership accounts and their day-to-day management. Indeed, we’ll rely on you to provide a high-quality customer service for a portfolio of academic partners both in the UK and Internationally. 

To succeed in this role, you will need to :

• Have a good understanding of the quality assurance/ enhancement and operational procedures required to develop and monitor academic partnerships within a higher education context. 
• Be highly organised, with excellent attention to detail, 
• Have a flair for managing multiple projects in a deadline intensive environment. 
• Have an inclusive, determined and inspirational approach to encouraging ideas, initiative and innovation within a team and establishing a high-performance culture based on continuous improvement.

Put simply, you’re a great team player who’s able to liaise effectively with a variety of services and departments and build strong relationships with a wide range of people in a multicultural and international environment

About the Job

Directly managing several academic partnerships, providing guidance to key stakeholders; identifying potential growth opportunities; helping to develop commercial approaches to our academic partnerships’ activity; managing the oversight of the delivery of our awards and the student experience – all are aspects of this interesting and varied role.

Benefits Package

Here are our amazing benefits:  https://uel.ac.uk/benefits-professional-services-positions

At UEL we care deeply about your wellbeing and understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE. 

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further Details

Job Description & Person Specification