HR Services Manager (109778-1024)

Location: University of Warwick Campus, Coventry

About the Role

For informal enquiries, please contact Jayne Baker (Interim Director of Shared Services) at Jayne.Baker.1@warwick.ac.uk.

The role holder is required to build and maintain good working relationships both internally (particularly within HR, Finance and IDG) and also with the University’s Administration teams at all levels. The role holder reports on workloads and performance targets to the Director of HR Shared Services and leads with related project work, as required. For example, undertaking work on projects as and when required, such as in response to changes in legislation, University policies/systems/processes, digitalisation and supplier arrangements. A key element of the role will be to ensure effective delivery of people processes, streamlining operations, ensuring compliance, continuous review of processes and automation and digitalisations of processes and systems, supporting introduction of new technology to improve customer service.

The role includes working with the Warwick Transformation administration team and the delivery of STP services in addition to all HR processing, on boarding, mid employment changes and leavers, structural and organisational changes and Ask HR function.

The role will work very closely with the HR process and Training lead and will identify areas for improvement and training within the function.

About You  

A high-performing HR Service Manager typically demonstrates a combination of administration excellence, outstanding customer service, and operational leadership to support the academic and administration goals. The size of the HR administration team is approx. 32. Key qualities and responsibilities that define the successful candidate include:

• Operational efficiency and process optimisation
• Streamlines HR processes
• Provides customer service excellence delivering departmental goals, and service led KPI’s targets
• Automation and technology
• Continuous improvements mindset
• Builds a high-performance capable team
• Fosters collaboration
• Effective communication skills
• Strategic and operational alignment and partnership with key stakeholders
• Supports Warwick Transformation people journey including Change management agility
• Data driven decision maker
• Ensures compliance and manages risk
• Promotes diversity and inclusion
• Familiarity with university structures

For further information regarding the skills required for this role please see the personal specification section of the attached job description.

CLOSING DATE: Monday 04 November 2024 at 11.55 pm

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the Apply button.

Advert information