Back to search results

CRM & Data Analyst

Heriot-Watt University - Business and Enterprise Directorate

Location: Edinburgh
Salary: £37,174 to £46,735 per annum. Grade 7
Hours: Full Time
Contract Type: Permanent
Placed On: 2nd May 2025
Closes: 20th May 2025
Job Ref: 4257

Grade and Salary: Grade 7, £37,174 - £46,735 per annum

FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday

Holiday Entitlement: 33 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

Purpose of Role

The CRM and Data Analyst will play a key role in supporting the strategic objectives of the Business and Enterprise Directorate through effective data management, analysis, and system development. The post holder will be responsible for optimising the use of the Directorate’s CRM platform to enhance engagement with external partners, support business development and enterprise activities, and drive data-informed decision-making.

Working collaboratively with colleagues across Business Development, the Enterprise Team, Marketing & Communications, Information Services, and other key internal stakeholders, the CRM and Data Analyst will ensure that systems and data processes are fit for purpose, user-friendly, and aligned with institutional priorities. They will act as the primary point of contact for CRM-related queries within the Directorate and will help embed best practice in data entry, reporting, and analysis.

Essential & Desirable Criteria

Essential

  1. Degree or equivalent experience in data analytics, information systems, business, or related field.
  2. Proven experience in managing and administering CRM systems (esp. Salesforce).
  3. Experience in data analysis, reporting, and dashboard creation.
  4. Experience in supporting data-driven decision making
  5. Experience supporting users and delivering training or guidance on systems use.
  6. Strong Excel skills and proficiency in data visualisation tools (e.g. Power BI, Tableau).
  7. Ability to extract, manipulate, and analyse data to generate actionable insights.
  8. Familiarity with CRM system configuration and workflow automation.
  9. Understanding of data protection and data governance principles.
  10. Awareness of CRM best practices and system lifecycle management.
  11. Strong communication and interpersonal skills.
  12. Ability to work with both technical and non-technical users.
  13. Proactive and collaborative approach to working across teams.
  14. Strong attention to detail and commitment to data accuracy.

Desirable

  1. Relevant professional qualification (e.g. Salesforce certification, data analysis courses).
  2. Experience in a higher education or research/commercialisation environment.
  3. Knowledge of higher education innovation, enterprise, or business development processes.
  4. Ability to influence process improvement and change adoption across a directorate.
  5. Interest in supporting innovation and external engagement in a university setting.

How to Apply

Applications can be submitted up to midnight (UK time) on Tuesday 20th May 2025.

Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.

We welcome and will consider flexible working patterns e.g., part-time working and job share options.

We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information

Type / Role:

Subject Area(s):

Location(s):

Job tools
 

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Ok Ok

PhD Alert Created

Job Alert Created

Your PhD alert has been successfully created for this search.

Your job alert has been successfully created for this search.

Manage your job alerts Manage your job alerts

Account Verification Missing

In order to create multiple job alerts, you must first verify your email address to complete your account creation

Request verification email Request verification email

jobs.ac.uk Account Required

In order to create multiple alerts, you must create a jobs.ac.uk jobseeker account

Create Account Create Account

Alert Creation Failed

Unfortunately, your account is currently blocked. Please login to unblock your account.

Email Address Blocked

We received a delivery failure message when attempting to send you an email and therefore your email address has been blocked. You will not receive job alerts until your email address is unblocked. To do so, please choose from one of the two options below.

Max Alerts Reached

A maximum of 5 Job Alerts can be created against your account. Please remove an existing alert in order to create this new Job Alert

Manage your job alerts Manage your job alerts

Creation Failed

Unfortunately, your alert was not created at this time. Please try again.

Ok Ok

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

Create PhD Alert

Create Job Alert

When you create this PhD alert we will email you a selection of PhDs matching your criteria.When you create this job alert we will email you a selection of jobs matching your criteria. Our Terms and Conditions and Privacy Policy apply to this service. Any personal data you provide in setting up this alert is processed in accordance with our Privacy Notice

 
 
More jobs from Heriot-Watt University

Show all jobs for this employer …

More jobs like this
Join in and follow us

Browser Upgrade Recommended

jobs.ac.uk has been optimised for the latest browsers.

For the best user experience, we recommend viewing jobs.ac.uk on one of the following:

Google Chrome Firefox Microsoft Edge