Software Analyst

About the role

This is an exciting and challenging role within the Platforms Team – Core. This team provides 2nd and 3rd line support for a variety of applications used at the University to run its operational activities, including but not limited to HR & Payroll, Finance, ITSM, Integrations, and Oracle applications (Zellis, Unit4, Ivanti, Dell Boomi, Oracle Web Forms), as well as other business applications.

This role involves providing end-user support for services, ensuring timely resolution of incidents, service requests, and problems, and escalating issues where required. It requires close collaboration with Software Administrators within the Platforms Team and other colleagues within the IT department and the wider University.

The role is central to identifying issues, collating feedback, monitoring performance, and facilitating the improvement of end-user experience and procedures. Additionally, it will contribute to delivering security and compliance and consolidating existing legacy software.

About you

Applicants should have a passion for excellent customer service and experience working in a challenging and changing environment. You will have experience providing support for enterprise applications, be a problem solver, and be able to work on your own initiative. You will be a team player, have excellent communication skills, an eye for detail, and be able to explain complicated information clearly and effectively.

About our Division

Led by our Chief Digital Transformation Officer and the Leadership team, we are now embarking on an ambitious programme of change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. This University will be a very different world in years to come and aspires to achieve levels of performance and digital delivery yet unseen in the sector.

All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.

Please find further information regarding the division at IT Services & Sussex Projects: University of Sussex

Why work here

Find out more about our reward and benefits package.

Find out about our equality, diversity and inclusion

Further Key Information

Please contact Benjamin Hunt (b.hunt@sussex.ac.uk) for informal enquiries.

The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed in the UK. 

Visa Sponsorship Queries: This role may be eligible for sponsorship. Please consult our Skilled Worker Visa information page  for further information about Visa Sponsorship. 

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