CRM Enquiries Officer

Location: Flexible Campus Location

Carmarthen or Swansea campus base (hybrid working with travel to other locations as necessary)

37 hours per week

THE ROLE

The CRM Enquiries Officer’s primary role is to support the planning, organisation and delivery of recruitment campaigns that attract applicants to study with the University. The role will focus strongly on enquiry generation and management, and improving the pre-enrolment student journey. The post holder will be expected to deliver excellence in customer service to all enquirers to the University.

The CRM Enquiries Officer will be expected to build close professional relationships with managers and colleagues to ensure a proactive and creative approach to all the University’s recruitment activities. The post holder must be proactive in ensuring their knowledge of the course portfolio and support services of the University is comprehensive.

The role will organise and deliver the University’s Open Days and related events and supervise a team of Student Ambassadors.

The CRM Enquiries Officer’s primary location will be in either Carmarthen or Swansea. However, the post holder will also be required to ensure an on-campus presence across all UWTSD campuses as required.

ABOUT YOU

To be considered as a CRM Enquiries Officer, you will need:

• A degree level qualification or equivalent
• Previous experience of working in a CRM or Customer Service environment
• Good working knowledge of University course entry requirements, application procedures and support services
• Possess good interpersonal and communication skills with the ability to communicate effectively at all level
• Evidence of capability to prioritise effectively and manage multiple projects simultaneously
• Ability to apply attention to detail
• Excellent IT skills
• Able to work as part of a team, in partnership with others, and unsupervised
• Recognises the need for and demonstrates appropriate confidentiality
• Able and prepared to work flexibly, including travel between campuses and other locations when required

It would be desirable to also have:

• Professional marketing qualification or other related field
• Ability to communicate at a high level through the medium of Welsh – oral and written
• Previous experience of working in Higher Education
• Knowledge of effective communication practices and experience of drafting engaging bilingual marketing material

ADDITIONAL INFORMATION

Annual leave entitlement is 28 days’, plus 8 bank holidays and 4 University closure days pro rata

For information on our staff benefits, please copy and paste this link into your browser: https://www.uwtsd.ac.uk/jobs

This role may be eligible for sponsorship subject to Home Office salary threshold requirements https://www.gov.uk/skilled-worker-visa/your-job (grade 5 and above)

So, if you feel you could thrive and make an impact as our CRM Enquiries Officer please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Note your correspondence language will be determined by the language you apply in.  To apply in Welsh, please click ‘Cymraeg’ at the top right of the screen. 

Closing date: 26 May 2025, 11:59pm

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