Applicant Experience Assistant

Located within the Student Recruitment and Marketing Department, this is a busy enquiries-based role helping future students with questions about their applications and entry to university.

Getting the right applicants enrolled onto the right courses is key to all activities undertaken by Future Students and this role is vital in achieving this as giving the right advice in a timely manner is crucial in a competitive marketplace. 

Enquiries can cover diverse topics meaning that the role requires knowledge of a wide range of subjects and so, the ability to learn quickly and to be able to communicate this effectively in writing or over the phone in an essential skill for this role.   

We are a team of six and the variety of questions received means that no two days are the same.

You will be focused on providing excellent customer service via multiple digital touchpoints and over the phone. You’ll have great written and verbal communications skills and be able to absorb knowledge quickly and put it to practice. Having some experience of the Higher Education sector is key (either as student or staff) as the understanding and empathy that this brings is crucial in giving the best customer experience to our applicants.

We make use of a number of IT systems such as Microsoft Office, SITS (admissions database), Live Chat and a number of external databases and so, being comfortable with IT systems and being able to pick up new technologies is essential.  

We are always keen to offer staff opportunities for training be it for professional or personal development and many previous post holders have used the knowledge gained in Applicant Experience to move into other roles within Future Students or the wider UWE community.

Why UWE Bristol?

This post is based at our lively Frenchay campus.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

To discuss the role, please contact Luke.Champion@uwe.ac.uk / 0117 328 2811.

This is a full time, permanent post, working 37 hours per week.

This post is not available on a job share basis.

This role is campus based with some opportunity for remote/home working.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options.

UWE Bristol does not cover any visa or health surcharge costs.

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