Information Point Team Leader

About us 

Student and Campus Life Services provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.

The role of the Information Point Team Leader is to support the Information Point Advisers and/or Assistants in all aspects of line management, offering support and guidance to enable the team to develop and flourish. 

Responsibilities of the role:

• To actively liaise with other departments
• To deal with escalations and difficult situations
• To deal with distressed students and work to confidentiality and GDPR regulations
• To line manage and support staff and following HR policies and procedures where appropriate
• To identify issues but also suggest and implement solutions and continuous improvements
• To work with the Information Point Manager and other service Managers as appropriate. 

About you 

We are looking for an enthusiastic, customer-focused, resilient, and flexible individual to work on a fixed term basis (for one year or the earlier return of the postholder). You should have good organisational skills and administrative experience from a professional or specialist service in a large complex organisation, ideally Higher Education.

• You should have excellent IT skills including experience of email, MS Office 365 including Word, PowerPoint, Excel and Teams to expert level.
• You should be customer focussed with experience of managing a team within a busy customer service environment.
• You should have experience of dealing calmly and sensitively with difficult or distressed people
• You should have good communication skills, and the ability to build rapport quickly with students and colleagues.
• You should have evidence of building relationships with other services colleagues

Where is this role based?

This post is based at our lively Frenchay campus.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits including progressive pay rates

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates and as a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact:

Claire Foreman on 0117 32 86834 or email: Claire.Foreman@uwe.ac.uk 

Interviews are scheduled to take place at our Frenchay Campus mid-August 2025.

This is a full-time, fixed-term post until August 2026, working 37 hours per week.

This post is not available on a job share basis

UWE Bristol is a campus-based University, this role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days

Right to Work in the UK 

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route

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