Senior Programme Officer

About us 

The School of Education, Communication & Society (ECS) has been at the forefront of teacher education and education research for over 130 years. Today we are renowned for our teaching and research expertise in science and mathematics education; language, culture and communication; and public policy.

We are a part of the Faculty of Social Science & Public Policy and are based at our Waterloo campus. For more information about the School please see our website:  www.kcl.ac.uk/ecs.

About the role 

We have an exciting opportunity for a Senior Programme Officer (Initial Teacher Training - ITT), working within the School of Education, Communication & Society at one of the most prestigious universities in the UK. In this role, you'll play a pivotal part in ensuring the smooth delivery of our ITT programmes in ECS.

Your primary responsibility will be to provide day-to-day administrative support for our ITT programmes and to act as a first point of contact for students, academic staff, and your direct reports. Working in a fast-paced environment your role will involve the organisation of school placements, maintaining accurate student data, and fostering effective communication among students, faculty, and other stakeholders to guarantee a seamless student experience from enrolment to graduation. Collaborating with colleagues, you'll play a key role in planning and coordinating activities, allowing you to expand your expertise in regulations and process improvement.

If you're someone who thrives in a fast-paced environment, is committed to delivering high-quality services, and is passionate about education, we encourage you to apply. 

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

Our School operates a hybrid working policy.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

• Demonstrated substantial programme administration experience, preferably gained within a Higher Education context.  
• Excellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences. 
• Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach. 
• Excellent working knowledge of IT systems, such as Microsoft 365. 
• Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders.  
• Excellent time management and organisational skills, adept at meeting tight deadlines and managing competing priorities in a fast-paced, continually evolving sector. 
• Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.  
• Experience collaborating effectively within a diverse team, demonstrating a proactive approach and the capability to work autonomously, while actively contributing to an inclusive working environment that values equality, diversity and mutual respect. 

Desirable criteria

• Degree level or equivalent qualification or experience. 
• Experience in the use of databases, student records systems (such as SITS) and website content management systems. 
• Experience of using virtual learning environments. 
• Proven track record of taking ownership of own professional development, identifying growth opportunities and actively seeking out training to enhance skills and knowledge. 

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

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