Operations Manager

Are you ready to lead and coordinate the operations that keep a digital department running efficiently?

We are seeking an experienced professional to join our Digital, Data & Technology (DDaT) team – a pivotal role ensuring the department operates smoothly and effectively in support of the University’s strategic ambitions.

As Operations Manager, you will lead all non-technical operations and administration within the department. You will work closely with the Chief Digital Officer and senior leadership team, overseeing governance processes, coordinating key meetings, managing reporting to university committees, and ensuring clear and timely communications across the department and beyond. You’ll need to engage confidently with senior decision-makers while remaining approachable and supportive to colleagues at all levels, building trust and ensuring effective collaboration across the department.

Acting as the first point of contact for non-specialist queries, you will build strong working relationships with colleagues in HR, Finance and other professional services. You will also lead a small, diverse team, creating a positive, collaborative and inclusive working environment that supports staff wellbeing, cohesion and recognition.

• Coordinate governance, leadership and management meetings, ensuring reports and papers are submitted on time.
• Lead all aspects of non-technical processes and policies across the department, driving consistency and minimising duplication.
• Manage departmental communications and facilities, ensuring a safe and well-organised working environment.
• Provide high-quality administrative and strategic support to senior leaders.
• Lead budget planning and support HR-related processes in partnership with business colleagues.

• Has proven experience managing operations or administration in a complex environment, ideally in higher education or the public sector.
• Can lead and motivate teams to achieve high-quality outcomes.
• Is confident managing competing priorities and implementing effective governance and reporting processes.
• Works proactively, with sound judgement and excellent communication skills when engaging a wide range of stakeholders

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more

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