Student Systems Support Administrator

Are you a skilled systems administrator with experience in Higher Education? Do you enjoy improving digital tools that support students and staff every day?

The opportunity

University of the Arts London (UAL) is looking for a Student Systems Support Administrator to manage and support our core student records system (SITS). You'll help ensure a seamless student journey from application through to graduation, keeping our systems accurate, efficient, and aligned with university and external requirements.

You’ll be a key contact for teams across the University, providing advice and support on the use of student systems. Core responsibilities will include:

• Supporting the evaluation, testing, and implementation of system enhancements and upgrades
• Helping maintain data accuracy and ensure compliance with internal policies and external regulations
• Resolving technical issues and contributing to continuous improvements
• Producing user-friendly manuals and documentation
• Assisting in supporting business processes across the student journey

This is a great opportunity to apply your knowledge of student systems in a collaborative environment where your attention to detail, problem-solving skills, and understanding of Higher Education processes will make a real impact on the lives of our students and staff.

About you

We’re looking for someone with proven experience of using and supporting SITS, alongside a strong understanding of student records systems and processes within the Higher Education sector.

You will have:

• Knowledge and experience of the student lifecycle
• Experience in system administration in a university environment
• Familiarity with reporting systems and data quality control processes
• A solid understanding of student administration processes and business operations

You’ll also bring a proactive and collaborative approach, with the ability to work accurately, efficiently, and with a focus on service delivery.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button. 

Closing date: 13^th August 2025, 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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