Customer Service Assistant

Opportunity Overview 

We are looking for a friendly, approachable, professional, and customer-focused Customer Service Assistant to work as part of a small team. The successful candidate must have a passion for customer service across all aspects of Cafe & Bar service and Front of House, work with and support other team members, and be able to support and cover for the Barista/Supervisor.

This role is a customer service role, therefore the ideal candidate will maintain a positive outlook, be friendly, approachable, and customer-focused at all times and will work across the different areas within the Café & Bar.

The role holder must have a can-do attitude and work as part of a team to give customers an exceptional experience and support the business in achieving or exceeding its financial targets. This role will also provide cover for the Barista/Supervisor.

Key Responsibilities 

To provide consistently high standards for service at all times including welcoming customers to the venue, taking and processing orders (ePOS), answering queries, and providing information on the menu and food/drink, including allergy information.

To prepare, present, and serve food and drinks (including alcoholic drinks from the Bar), ensuring all food/drink products are attractively displayed/presented, with consideration and compliance with Food Safety and Licensing requirements

Preparing the Café for service, serving orders to customer tables, keeping customer tables, counters, and service area surfaces clean and tidy, work across all areas of the Cafe & Bar, and open/closing processes.

About the The Old Fire Station

The University of Salford owns and operates its own independent coffee shop, café, and bakery (The Old Fire Station Instagram) serving high-quality, locally roasted coffee, artisan bread and pastries (baked fresh daily in our own Bakery), and a freshly prepared Brunch and evening menu from the kitchen.

What's in it for you? 

• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more.
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences.  Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
• Team Salford - join us here in Salford and be part of one of the UK's fastest growing universities
• A rewarding career - where everything you do will make a difference. To our students, our local community, and the world around you

Working hours

This full-time role (36.25 hours per week) with a variable shift-rota to cover week and week-end work by the team in line with opening times. Current opening times are:

Monday – Closed

Tuesday to Thursday – 08:00 to 20:00

Friday – 08:00 to 21:00

Saturday – 09:00 to 20:00

Job Description

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