Senior CRM System Administrator

This full-time position is available immediately on a permanent basis and offers the opportunity for hybrid working - some time working on campus and some time from home.

Summary of the role/position
To lead in the delivery and support of the CRM products, and any other BTS products and integrations, to ensure a continual high-performance service for Professional Services and to help create efficiencies, automate processes and reduce manual interventions.

As a Senior CRM System Administrator, you will support the configuration and maintenance of existing and new CRM products to match the evolving needs of the business, support the improvement and efficiency of existing processes and investigate and resolve incidents as they arise.

This role will involve working with all areas of University and third parties to identify requirements and opportunities and lead in the configuration, testing, documentation and maintenance of CRM products and other BTS products whilst following change control processes.

About you
We are ideally looking for someone who has a good understanding of CRM in a large organisation along with recent experience of configuring and administering complex CRM systems, platforms and IT digital services in a commercial environment, demonstrating business acumen, balancing financial, quality, people and customer expectations.

You will also have extensive knowledge of configuring or administering CRM applications, including workflow, security, and admin related functionality and have the ability to prepare detailed reports and complex technical specifications and systems documentation, and help others understand the content, taking into account the level of knowledge of the recipient.

You will have strong communication skills demonstrating the ability to understand complex conceptual ideas and experience in conveying information to senior stakeholders. You will also have proven ability to interact across cross-functional and technical working teams and build ongoing relationships to ensure effective communications and exchange of information.

Please ensure you read the Job Description and Person Specification (available on the university's website, accessed by the 'Apply' button) for full details of this role.

We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications.

Organisational Context
IT Services is a key enabler for this vision and is key to delivering the University’s Values and its world class reputation. The IT and Digital strategies will support the growing ambitions for education, research and professional services, and exploiting the opportunities from changing technology will enable the University to thrive in an increasingly digital environment.

What makes IT Services different is its defining characteristics: strong leadership, active collaboration, forward thinking, and delivering at pace. We expect our staff to be comfortable with responsibility, and be innovative and creative in the delivery of IT and digital services. Being able to adapt to the momentum of change and having the freedom of action will enable staff to deliver IT solutions that will have a positive impact on our students, academics, and professional services staff.

Business Technology Services
Business Technology Services (BTS) bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030.

Advert information