Student Records Co-ordinator

About the role

Are you an experienced co-ordinator with a passion for accuracy, customer service and making processes run smoothly?

We are looking for a Student Records Co-ordinator who will lead, organise and support the administrative work of our Student Records Administrators. Based in our Student Records team within Registry, you’ll be at the heart of our student-facing services. This key role is responsible for coordinating and supporting a range of routine administrative processes within the team, whilst ensuring high-quality data and the delivery of a responsive, customer-focused service for current students, alumni and external organisations such as the Student Loans Company (SLC).

What you would be doing

In this role, you will:

• Lead, motivate and support the work of two Student Records Administrators, providing clear guidance and training
• Co-ordinate, support and deliver key administrative processes within the team, such as the production of official documentation for both current students and alumni, DBS checks and the creation of UROP records, whilst providing advice to colleagues and students, and conducting eligibility checks
• Lead and support with the delivery of a student-facing service via telephone, email and in-person, including providing guidance to empower the team to resolve enquiries and acting as a point of escalation
• Be responsible for returning attendance and registration confirmations to the SLC, whilst acting as a subject matter expert in this area, and actioning any associated change of circumstance tasks
• Oversee the maintenance and updating of internal student record systems and external databases such as HEDD, SLC, and TfL, whilst ensuring data is accurate, identifying any poor-quality data and liaising with colleagues to rectify
• Contributing to the review and planning of key processes within the team, including supporting the Student Records Manager with service enhancement projects where necessary

What we are looking for

• Proven experience as a co-ordinator and line manager, ideally in a student records or student administration environment, who can lead and guide team members, and be able to work independently
• Highly organised with proven consistent attention to detail skills and a high level of accuracy, particularly when handling data
• Effective communication skills, both verbally and in writing, with the ability to deal with a wide range of key stakeholders and customers
• Excellent customer service skills, including sensitivity to the needs of your customers, resolving ad hoc queries to achieve resolutions and managing expectations
• Excellent IT skills, including experience in manipulating data in spreadsheets and using databases to consistently retrieve and edit information
• Flexibility and a proactive approach, with the ability to adapt to changing demands

What we can offer you

• Hybrid working
• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

This is a full-time fixed-term post until 30 November 2026.

If you require any further details about the role, please contact:

Fran Howes (Student Records Manager) via email at f.howes@imperial.ac.uk.

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