Student Support Officer

FTE: 1.0fte (working 37 hours per week)

Salary: UH6 £33,002 pa to £38,784 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield   

Main duties and responsibilities 

You will be expected to support all SPECS students within the school, working closely with school academic staff. This will include responding to student enquiries and advising students on their academic progress and other aspects of student life such as time management, navigating systems and regulations within the university and seeking support from tutors.

The post will require you to report on student progress from various sources and analyse data to inform the school on student progression and retention. You will work flexibly as part of the Academic Skills Support Unit to support new projects or activity as necessary. You will provide administrative support, ensuring that student records are confidential and accurate, appropriately recorded and compliant with regulatory requirements. You will support new students at the University by advising on all relevant aspects of student life and will coordinate and organise student social activities or events.  

In addition, you will prepare and present materials related to your role within departmental, school and external stakeholder meetings, and complete general academic administration where needed.

Skills and experience required 

You will be expected to have suitable knowledge of and sensitivity to the complex areas of student support and relevant experience providing administration within an HEI or similar context. You will have the ability to maintain and develop related knowledge and skills as required for the position. You should have excellent planning, organisational and time management skills. You will need excellent interpersonal, written and verbal communication skills. Being proficient in English Language is essential and you will possess good IT skills including proficiency with MSOffice (word/excel) and video-calling platforms such as zoom and MS Teams. 

In addition, you will have the ability to work on your own initiative and as part of a team, deal with conflicting demands and priorities with high level attention to detail and handle sensitive material with strict confidentiality. You will be flexible and adaptable to workload and student requirements, have a passion for providing excellent student experience and be committed in your approach to issues related to equality and diversity. 

Qualifications required 

You will be educated with a minimum of a degree, or equivalent in a relevant subject area or relevant proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Stephanie Dimond-Bayir, s.dimond-bayir@herts.ac.uk

Closing Date: 01 October 2025

Interview Date: TBC

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