Credit Controller Assistant

Please note: Closing date for internal applications: 05 October 2025 11:59 pm, the shortlisting will start after 05 October.

Closing date for external applications: 12 October 2025 11:59 pm

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Credit Controller Assist will be responsible for supporting the Credit Controllers within the Income Team fulfil their responsibility to provide a full sales ledger and debt collection service to their assigned areas. The Credit Controller Assistant will provide services to students and other external bodies and as such are required to be responsive and provide a high-quality customer service. The role delivers an essential service and its success is vital to cash flow management.

Responsibilities

The role supports Credit Controllers in delivering a full sales ledger and debt collection service. Responsibilities include maintaining accurate customer data in SITS, processing payment plans, recurring card payments, and sponsorship forms, and chasing overdue balances while recording outcomes. You will manage the Income Team inbox and phone lines, handling student enquiries or redirecting complex cases. The role also covers raising proforma invoices, processing tax requests, assisting with Postgraduate Loans, and resolving student ledger queries. You will liaise with Schools and Departments on outstanding balances, support student registration, and collaborate with Student Records. The post requires professionalism, cooperation, flexibility, and undertaking other reasonable duties as needed.

Person Specification

We are seeking a professional and numerate individual with experience in credit control or finance and a proven track record of delivering excellent customer service in a fast-paced environment. The role requires strong communication, organisational, and time management skills, along with proficiency in MS Office and Outlook and the ability to work independently. A degree or equivalent professional experience, knowledge of technical accounting or finance systems, experience in Higher Education, and a commitment to personal development are desirable. A strong customer focus and professional approach are essential.

Additional Information

Please note: Closing date for internal applications: 05 October 2025 11:59 pm, the shortlisting will start after 05 October. Closing date for external applications: 12 October 2025 11:59 pm The selection process will involve an interview. City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

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