Location: | Hatfield |
---|---|
Salary: | £33,002 to £38,784 pa by annual increments on achieving designated skills and experience, UH6 |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 18th September 2025 |
---|---|
Closes: | 2nd October 2025 |
Job Ref: | REQ000286 |
FTE: 1.0 fte (working 37 hours per week)
Duration of Contract: Permanent
Annual Leave: 35 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: College Lane Campus, Hatfield
Main duties and responsibilities
You will be expected to support students to fully engage with their programme and community to help them to succeed in their chosen subject, working closely with university and school academic and support staff. Providing personalised support to students in academic and pastoral processes.
You will be the named point of contact for SPECS students within the SPECS Academic Support Hub (SASH) team, which provides a holistic consistent experience for all SPECS students throughout the academic year; you will also be allocated a group of students within our undergraduate or postgraduate programmes, ensuing that the students feel fully supported when they require help and are connected with the appropriate Programme Leaders, programme teams and service(s) as and when required.
The post will also require you to support the orientation and induction of new students at the University, and support student engagement activities within the University. You will work closely with the Student Support Services, Academic and Wellbeing teams across the university, highlighting any issues at an early stage.
Additionally, you will act as a personal tutor to students, providing advice and support, and delivering some teaching as required.
Skill and experience required
You will be expected to have knowledge of and sensitivity to the complex areas of student support and good IT skills and the ability to maintain and develop related knowledge and skills as required for the position.
Excellent planning, organisational, time management skills, interpersonal, written and verbal communication skills, and being proficient in English Language will also be required. In addition to this you will have the ability to work on own initiative and as part of a team, deal with conflicting demands and priorities with high level attention to detail and handle sensitive material with strict confidentiality.
You will be flexible and adaptable to workload and student requirements, have a passion for providing excellent student experience and be committed in your approach to issues related to equality and diversity.
Qualifications required
You must hold a minimum of a degree, or equivalent level 6 qualification, in a relevant subject area or relevant proven experience.
Internal applicants – please ensure you apply via your employee self-service portal.
Please view the job description and person specification for a full list of the duties and essential criteria. Please complete the application questions detailing how you meet each of the essential and desirable criteria. For guidance, please see attached ‘Tips for Application Questions Section’.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Stephanie Dimond-Bayir s.dimond-bayir@herts.ac.uk
Closing Date: 02 October 2025
Interview Date: To be confirmed
Type / Role:
Subject Area(s):
Location(s):