Ticketing and CRM Manager

Contract type

Fixed Term (5 years)

About the role

We are seeking a proactive and highly organised Ticketing and CRM Manager to lead the implementation and ongoing management of the Spektrix ticketing and CRM system and associated tools, for in-house and partner events ensuring a seamless, data-informed experience for audiences and internal teams alike.

Working closely with Marketing, Development and FOH teams, the postholder will hold the primary relationship with Spektrix and ensure that the Schwarzman Centre gains maximum operational and audience benefit from its use and will be central to establishing the operational and audience infrastructure of the venue. You’ll be integral to the implementation and management of Spektrix, including ticketing configurations, CRM workflows, system integrations, and reporting protocols. Working cross-departmentally, you’ll ensure our systems support customer journeys, revenue growth, and organizational insight from day one.

The Schwarzman Centre is the University of Oxford’s new flagship building for the Humanities, bringing together teaching, research, and public engagement in a state-of-the-art, multidisciplinary space. For the first time, seven Humanities faculties will share a single home alongside cultural venues, performance spaces, and a world-class public programme.

About you

You will have direct experience implementing and managing Spektrix in an arts or live events setting along with in-depth knowledge of ticketing operations, CRM strategy, and system administration. With a strong grasp of GDPR you will have a keen eye for detail and excellent data handling skills.

Familiarity with Dotdigital, fundraising CRM modules, and web integration via Spektrix APIs or web components is essential, and you’ll need to be confident in the use of reporting tools, customer segmentation, and campaign tracking. You’ll be a strong communicator with proven ability to collaborate across teams and deliver training.

The duties and skills required are described in further detail in the job description. Click the 'Apply' button above. 

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme 
• 38 days’ annual leave
• Family leave schemes and a comprehensive range of childcare services
• Cycle loan scheme and discounted bus travel and Season Ticket travel loans
• Membership to a variety of social and sports club

Application process

Applications for this vacancy are to be made online via www.recruit.ox.ac.uk and Vacancy ID 182927.

Applications should be submitted online and include a CV and a supporting statement.

As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now.

For further details, please refer to the How to apply section of the job description. Any further enquires may be directed to hr@humanities.ox.ac.uk

The closing date for applications is 12.00 noon on Friday 14 November 2025. Only applications received before this time can be considered.

Shortlisting is expected to take place the following week. Interview dates to be confirmed.

Please quote Vacancy ID 182927 on all correspondence.

We welcome applications from a broad and diverse range of applicants: if you have any access needs or requirements to make your application journey more accessible, please let us know and we will do our best to facilitate.

Committed to equality and valuing diversity

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