Student Support Administrator

About the Role

This role sits within the Faculty Student Experience Team and is the first point of contact for all student support queries for taught programme students in their cluster, handling enquiries relating to extenuating circumstances, student withdrawal/interruptions, student support, and escalating to appropriate team members when required. The post holder is expected to respond courteously and professionally to enquiries in person, by email, through AskQM and by phone. The post holder will also be expected to provide a wide range of support to the Student Experience Team within the Faculty.

About You

The ideal candidate for this Student Support Administrator role will be highly organised, proactive, with strong communication skills for handling student support queries across both in writing and face-to-face. They will assist with administrative tasks related to extenuating circumstances and engagement monitoring. The role requires flexibility, teamwork, and a commitment to creating an inclusive and supportive student experience. Experience in academic administration is essential. 

About the School

The Faculty of Science and Engineering combines research excellence with a strong commitment to growth, innovation and diversity in its educational activities. Public engagement, partnerships, cross-disciplinary collaboration, and the generation of research with compelling public benefits have all been central to the Faculty’s work.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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