Facilities Support Assistant

Join our Facilities Management team at the University of Oxford and play a key role in running one of our most welcoming and dynamic spaces - the University Club. 

Location: University Club, Mansfield Road, Oxford, OX1 3SZ

Contract: Part time (Sat–Sun, 9:00–17:00), Permanent 

About Us

Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. 

Within Estates Services, the Facilities Management team ensures the University’s buildings and services operate efficiently to support our academic and research mission. The University Club is a lively hub for staff, visitors, and members - a friendly venue where hospitality meets community. 

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

You will be the welcoming face of the University Club at weekends, ensuring guests, members, and staff enjoy a safe, professional, and friendly environment. 

From managing reception and handling bookings to supervising weekend operations across the café, bar, and Club spaces, you’ll take pride in providing exceptional service and keeping everything running smoothly. You’ll act as the senior person on duty - leading by example, supporting colleagues, resolving issues, and maintaining the highest standards of safety and presentation.

This role is perfect for someone who thrives in a customer-focused environment, enjoys working independently, and takes satisfaction in ensuring every visitor leaves with a great impression of Oxford.

Sponsorship and Right to Work

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

About You

• Proven ability to deliver outstanding customer service in a front-of-house or hospitality setting.
• Experience of coordinating or supervising a small team.
• Confident using initiative, especially when working independently
• Experience working in reception, hospitality, or facilities roles.
• Proficiency in Microsoft Office and strong organisational skills.

You’ll also need a flexible approach, as occasional additional hours may be required to meet operational needs. Uniform and full training will be provided.

This role involves periods of lone working, with support available from the University’s Security Services team. Some manual handling is also required as part of the role, and training will be provided.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Friday 21 November 2025.

Interviews will take place on Tuesday 2 December 2025 and will be held face-to-face.

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