Timetabling Officer

Our University

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs.

The Role

We are looking for a Timetabling Officer to join our dynamic Timetabling team, delivering an efficient, customer-focused timetabling experience for staff and students. If you are highly organised, detail-driven, and passionate about creating a seamless student experience this could be the role for you.

This is an exciting opportunity to play a key role in the student journey from enrolment to graduation, ensuring timetables are accessible and accurate for all our students. You will be a key contact for students during their enrolment period, providing important timetable details to them on the day they enrol. You will support the day-to-day operations of the timetabling team, including clash monitoring and responding to staff and student enquires. You will also be responsible for managing room booking enquiries and maintaining the automatic room booking system. During peak periods may also be assigned responsibility for scheduling timetables for specific courses. 

This is a 0.6FTE role working 21 hours per week. This will be split over 3 - 4 days per week with a preference that this includes working on Mondays or the flexibility to do so during enrolment periods.

As a Timetabling Officer, you will:

• Manage day-to-day timetabling operations, including ad-hoc room bookings and space audits.
• Maintain accurate timetable data and resolve scheduling conflicts.
• Support students during enrolment periods, helping them access their timetables and answering queries.
• Provide training to staff and students on the timetabling system and deputise for the Senior Timetabling Officer when required.

Key skills for this role include:

• Strong attention to detail and analytical skills, with confidence using Excel.
• Excellent communication and customer service skills.
• Ability to work collaboratively and maintain accuracy under pressure.

The Candidate

You’ll be an adaptable, proactive team player with a keen eye for detail and a commitment to delivering exceptional service. Ideally, you will have:

• Experience in a busy administrative environment.
• Proven ability to manage competing priorities and solve problems effectively.
• A customer-focused approach and strong interpersonal skills.
• Commitment to diversity, inclusion, and continuous improvement.

Experience with timetabling and using timetabling systems in Higher or Further Education is desirable but not essential—we’ll provide training and support to help you succeed.

We Offer

• Generous leave
• We operate a hybrid working model of on-site and working from home for most of our posts
• Competitive Pension Scheme
• An Employee Assistance programme
• A cycle-to-work scheme

Further details:

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.

At Ravensbourne, we are committed to supporting applicants with disabilities. We offer interviews to those who declare a disability and meet the essential criteria for the role. In situations where we receive a high volume of applications, we will prioritise interviewing those disabled applicants who most closely align with the minimum requirements.

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