Wellbeing Officer

Salary: Full time starting salary is normally in the range £33,002 to £ 35,608 with potential progression once in post to £39,906.

The Wellbeing Officer provides wellbeing, pastoral and education support to students of all levels within a School and College, to ensure that a professional and proactive wellbeing support service is provided to all in need. 

Within their school or department, the Wellbeing Officer acts as a first point of contact for any wellbeing related queries. They advise on a range of wellbeing and process-based queries and signpost where appropriate, making escalated referrals to partner services and to internal and external agencies. The Wellbeing Officer manages several academic related administrative processes including Extenuating Circumstances, Extensions, and Leaves of Absence.

Main Duties

• Provide appropriate, accurate and expert advice to students of all levels, on a wide range of issues. This includes following up with individuals, ensuring a professional end-to-end wellbeing service is delivered.
• Acting as first point of contact for students with support needs. Providing initial advice and guidance and signposting them to support services internally and externally for more appropriate, complex or longer-term support. 
• Provide and schedule regular and accessible opportunities for students to engage with wellbeing services both face to face, and online. 
• Manage and prioritise a high volume of wellbeing and / or academic process related emails case notes and follow-ups ensuring students and staff are responded to in order of triaged priority and in a timely manner. 

Required Knowledge, Skills, Qualifications, Experience

Essential

• Experience of supporting adults or young people in a wellbeing role and/or educational setting
• Knowledge and experience of managing confidential and sensitive situations with discretion and integrity
• Experience of working with confidential data and information, with a working knowledge of data protection policies
• Ability to collate and analyse large volumes of complex data, with an ability to present data in a clear and effective format to a range of audiences
• Ability to manage a high volume of emails and front-line wellbeing queries in a systematic manner
• Knowledge of equality, diversity and inclusion and the protected characteristics of the Equality Act 2010, ensuring that those with protected characteristics are treated equally and fairly
• Understanding of the Wellbeing needs of our diverse student population in higher education including International Students, students with disabilities, commuter students and mature students to name a few student groups.
• Understanding of child protection and safeguarding best practices
• Ability to form positive working relationships with a wide range of internal and external stakeholders

Desirable

• Vocational qualification in Mental Health or Wellbeing and related areas
• Significant proven experience of working in Higher Education preferably in a wellbeing related area
• Significant understanding of the wellbeing challenges faced by students and the Higher Education sector 

Informal enquiries can be made to Grace Page on g.page@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the 'Apply' button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

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