Visitor Experience & Box Office Host (Part Time)

The Fitzwilliam Museum: Opening up the past to transform our futures.

As the principal museum of the University of Cambridge and the largest cultural venue in the region, The Fitzwilliam Museum acts as a crucial bridge between the University, the City and the rest of the world, and has an international reputation for extraordinary research, world class exhibitions, award-winning public programmes and significant collections spanning many cultures and centuries. The Hamilton Kerr Institute (HKI) is one of the world's leading centres for teaching and research in conservation and heritage science.

As a Visitor Experience & Box Office Host at the Fitzwilliam Museum, you will play a key role in delivering a world-class and inclusive visitor experience, engaging every guest with enthusiasm and sharing the stories of our collections and exhibitions in line with the Museums vision and mission. Alongside providing exceptional customer service, you will ensure the safety and wellbeing of both visitors and collections, adhering to all standard operating procedures and emergency plans. You will champion the Museum and its audiences at all times, embodying the principles of our Visitor Experience Charter, and contribute to a culture that values equity, belonging, and representation, ensuring that every visitor feels welcome, respected, and inspired.

Our Visitor Experience & Box Office Hosts deliver a world-class and inclusive visitor experience, embodying the core values of the Fitzwilliam Museum in every interaction. You will play a key role in maximising commercial opportunities by using our Box Office, Ticketing, and Customer Relationship Management system (Tessitura) and associated EPOS hardware to sell exhibition tickets, memberships, and to facilitate donations.

Confident and approachable, you will engage with visitors to explain our ticket pricing structure and concessionary offers clearly and accurately, even in a busy, customer-facing environment. You will demonstrate professionalism, attention to detail, and a commitment to ensuring that every visitor feels valued and welcomed. In doing so, you will uphold the Museums dedication to accessibility, equity, and excellence in visitor service, contributing to a positive and inclusive experience for all.

In return, we offer a supportive and inclusive workplace, a generous pension scheme, substantial holiday allowance, and a range of employee benefits, including retail discounts.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

To apply online for this vacancy and to view further information about the role, please click the 'Apply' button above. 

Closing date for applications: 5th January 2026

Interviews for the role will be held: 14th January 2026

Please quote reference DA48140 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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