Control Room Officer

Student Services – Security Control Room Officer

Full time and open ended

Are you a friendly, empathetic and caring person who enjoys helping others and providing great customer service? Someone who is still as positive and enthusiastic at the end of their shift as they were at the start?

We are seeking motivated individuals to join our dynamic security team here on our thriving and energetic campus. The successful applicants will enjoy a competitive salary with generous 27% shift pattern allowance, and an attractive shift pattern with a focus on work and life balance, which is why most of our staff have been with us for many years. 

Our primary aim is the support and welfare of students and staff. 

Previous experience of working within a control room is required, and ideally within a security environment. 

The postholder will be responsible for matters relating to

• the response to reported incidents requiring student support, crime, accidents and anti-social behaviour via all media including email and telephone
• the deployment of staff to manage such incidents
• coordinating a response to intruder and fire alarms
• monitoring incidents via CCTV
• maintaining accurate records and data held within the control room

Applicants must ensure that any application separately evidences all the essential criteria to assist with shortlisting.

A full driving licence is not an essential requirement.

Job Purpose

To form part of the university security function, your main duties will be to provide support to security officers on a rotating shift pattern of twelve-hours, starting at 6 pm and ceasing at 6am on nights, and 6am to 6pm on days.

Based within the security control room, you will monitor all incidents reported and deploy the staff required to resolve any issues, ensuring that the security supervisor is updated.

You will be required to monitor the CCTV system to ensure any incidents are identified in a timely manner, deploying effective resources as required.

To provide operational cover to the gatehouse when required, housed in the same building.

To accept and record items of lost property and conduct enquiries to return to the owner where appropriate.

Safety of the staff and students is our priority, in addition to ensuring the safety and welfare of all people connected with or visiting the University, the protection of university property and the regulation of vehicle movement on and around the University site.

To find out more about the role, please contact Mick Wood, Deputy Security Manager by email at m.r.wood@lboro.ac.uk or by telephone on 01509 223750.

Come and join the team!

Closing Date for Interviews – Friday 23rd January 2026

Interviews to take place on – Wednesday 4th February 2026

For more information refer to the Job Description and Person Specification.

Our Benefits

We’re committed to creating an environment where you can flourish. You’ll enjoy generous time off, including 14 university closure days and bank holidays, plus a holiday purchase scheme. Other benefits include flexible and hybrid working options, family-friendly support, world-class sporting facilities, and a wide range of financial, health, and sustainability perks. Discover more about our full range of rewards and benefits.

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