Digital Education Lead (Platforms and Training)

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. 

This is an exciting opportunity for a Digital Education Lead (Platforms and Training) to join the central Digital Education team in Education Services. You will play a key role in supporting the Head of Digital Education and coordinating activity across Faculty Digital Education Managers to ensure consistent, effective, and sustainable digital learning practices across LSHTM.

The main purpose of the role is to focus on pan-LSHTM projects, system support, and capability building. You will deliver high-quality student and staff training, lead on aspects of system development and roll-out, and ensure that issues raised via the Digital Education helpdesk are addressed in a timely, user-centred manner.

You will act as a first point of contact for general queries related to the VLE (Moodle) and associated learning support tools such as Turnitin, Panopto, Zoom, and MS Teams. You will diagnose and resolve technical issues, monitor helpdesk activity, and communicate solutions clearly to staff and students. Additionally, you will collaborate with Faculty Digital Education Managers to design and deliver workshops, drop-ins, and webinars, while acting as the technical lead for classroom recording and live streaming facilities.

You should have experience supporting digital education systems in a Higher Education context, ideally including Moodle, as well as experience providing user support via a helpdesk or equivalent ticketing system. A relevant professional recognition (e.g., CMALT, HEA Fellowship, ITIL certification) would be desirable. Further particulars are included in the job description.

The post is full-time 35 hours per week, 1.0 FTE and permanent. 

The salary will be on the LSHTM salary scale, Grade 5 in the range £39,984 - £45,728 per annum pro rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service.  Annual leave entitlement is 30 working days per year, pro rata for part time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London at LSHTM.

Applications should be made on-line via our jobs website. Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk. 

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable. 

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

Type / Role:

Subject Area(s):

Location(s):