Head of Hybrid Platforms

About the Role

The role is responsible for leading and delivering high-quality, secure, and resilient IT infrastructure services that are customer focused. This includes providing technical solutions and guidance to support Queen Mary’s strategic objectives.

About You

Successful applicants will be required to:

• Contribute to and implement the Infrastructure Strategy, driving impact across projects and routine operations.
• Benchmark performance, manage design and upgrades, and ensure sustainable business benefits.
• Lead, develop, and manage specialist teams to deliver excellent, customer-focused IT services.
• Be accountable for significant budgets, ensuring value for money through best practice methodologies.
• Collaborate with stakeholders to set and maintain technical and service standards for Storage and Data Centre services.
• Oversee the strategic and operational development of IT services, including servers, cloud infrastructure, and virtualisation.
• Manage and continuously improve IT infrastructure, including capacity planning, performance review, documentation, and change control.
• Ensure robust business continuity plans and manage financial planning, project delivery, and service costing.
• Utilise industry best practices to establish standards, policies, and procedures, and produce performance reports for informed decision-making and improvement.

About IT Services

IT Services is responsible for the provision of all IT-related services to the University. The department develops new IT solutions in collaboration with colleagues from across the University, whilst also ensuring the ongoing smooth operation of existing solutions. 

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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