Customer Service Assistant

Opportunity Overview
The Customer Service Assistant plays a pivotal role at the heart of the School, acting as the front-facing presence and first point of contact for students, staff, visitors, and external guests, via the school’s main reception desk. This is a highly visible role that helps shape first impressions and day-to-day experiences across the School.

Working on the Frederick Road Campus, the postholder will provide a friendly, professional and responsive front-of-house service, supporting students with confidence and care, signposting them to the right services, and helping to create a welcoming, inclusive environment. The role is ideally suited to someone with a can-do attitude, strong interpersonal skills, and a genuine commitment to supporting others.

Beyond reception duties, the Customer Service Assistant will support a range of key operational activities, including managing stationery and consumables, handling deliveries and post room operations, and ensuring student-facing spaces (such as common rooms) are well maintained and appropriately stocked. The role also provides flexible support to wider School operations as needed.

For a full list of responsibilities please see the attached Job Description.

Please note that this advert will close early if we receive a high volume of applications.

About the School of Health and Society
With over 8,000 students we are the largest School at the University, with colleagues and students from all over the world. We are a forward-thinking, dynamic school with a commitment to lifelong learning and real-world impact.

We offer programmes across a range of subject areas including counselling, nursing and midwifery, allied and public health, psychology, sociology, social work and social policy, policing and criminology, and sport.

Through our interdisciplinary research network and three research centres, we focus on improving health, social and individual outcomes.

We are part of the global healthcare community and collaboration is at the heart of what we do, working with a wide range of industry partners locally, regionally and globally.

By joining us, you will become part of a wide network of professionals, sharing knowledge and expertise. Like us, you will be passionate and committed and will be part of our ambitious journey, to shape the health professionals, community and social leaders of the future.

What's in it for you?

• Competitive salary - and excellent pension scheme.
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance.
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential.
• Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.

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