Customer Services Team Leader

At UWE Bristol, our Accommodation Services department provides a welcoming home to thousands of students and visitors each year. As Customer Services Team Leader, you’ll play a central role shaping the student experience through leading a team of Customer Service Assistants and Post Room staff, coordinating daily operations, and ensuring every student receives the highest standard of service and support. You’ll be involved in everything from welcoming new arrivals and supporting international students, to improving our post and parcel services and leading annual student surveys.

The role offers variety and responsibility: you’ll recruit and develop staff, manage rotas and workloads, resolve queries and complaints, and collaborate with colleagues across the University. You’ll also help drive sustainability initiatives and contribute to the development of new communications and services.

About you

You are passionate about delivering exceptional customer service and that will thrive in a busy, people-focused environment.

Your organisational skills enable you to manage rotas, workloads, and deadlines, while your proactive approach helps you resolve problems and improve processes. A key element will be to build strong relationships and collaborate effectively across Accommodation Services and other departments to ensure the best possible experience for our students.

Where you will be working

Accommodation Services operate accommodation across various locations. Frenchay Campus will be your primary base, however there may be an expectation to travel to other campuses and accommodation sites regularly.

This role is based on site for all your time.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.

We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.

As a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Kate Peters or Viv Jowett on 0117 328 3601 or email: Kate.Peters@uwe.ac.uk or Vivienne.Jowett@uwe.ac.uk

Interviews are scheduled to take place at our Frenchay Campus on week commencing 30 March 2026

This is a part-time, permanent post, working 30 hours per week – Tuesday – Saturday. 6 hours per day, typically 13:00 – 19:00 to be discussed. Salary includes an enhancement for hours worked on a Saturday of time and a half.

This post is not available on a job share basis.

Salary offers are made in line with the University’s salary assessment guidelines, reflecting your relevant skills and experience in parity with colleagues.

Right to Work in the UK

If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. This role is not eligible for Skilled Worker visa sponsorship.

Next Steps

We’d love to hear from you - if this role excites you, please complete our application form as soon as possible

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