Library Customer Service Coordinator

FTE:1.0 FTE (Working 37 hours per week)

Salary: UH4 £25,804 pa to £28,778 pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane and De Havilland Campuses, Hatfield 

Main duties and responsibilities

The Library Customer Service Team provides, manages, and supports University learning environments. Library Customer Service Coordinators work as part of the team ensuring effective day-to-day delivery of our services and contribute to the general work of Library and Computing Services (LCS). The role includes welcoming and supporting students at events and service points, acting as roving support, shelving book stock and coordinating initiatives aimed at ensuring an inclusive high-quality learning environment within departmental buildings. 

Skills and experience required

You will have experience of providing excellent service to customers, ideally in a complex and dynamic environment, and working effectively as part of a team. You will need good communication and interpersonal skills, a can-do attitude, initiative and the ability to learn new skills. You will be able to work quickly and accurately and cope with the physical demands of the work including moving trolleys of books and being on your feet much of the day. 

Qualifications required

Educated with a minimum of 5 GCSEs, including Mathematics and English, or equivalent, or proven professional work experience. 

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Peter Hanna, User Experience Manager p.hanna@herts.ac.uk

Closing Date: 07 April 2026

Interview Date: W/C 20 April 2026 

Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

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